Longer hold on ATM deposits
WaMu/Chase claims to put a longer hold on deposits made via ATM. (story)
Uncategorized | admin September 5, 2009 | 
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Credit card survey results
JD Powers & Associates released their 2009 credit card survey, which rates credit cards by surveying 9000 users. No surprise, WaMu rated very low. What is a surprise however is that Chase rated much higher (but only industry average). Relative to the 2008 survey, Chase is about the same but WaMu has dropped a ton. It seems that Chase is trashing the credit card holders it picked up from WaMu but holding steady with its own card holders. American Express seems to be the best of the lot as it has rated far higher than others for the last three years.
Uncategorized | admin September 3, 2009 | Comments (0)
Short-sale chronicles
Here is a blog chronicaling someones experience trying to short sell their house. What is interesting is the entry on Sept 2nd that says “WaMu’s computer system down/updating until 9/4.” Wow, pretty terrible to tell a customer “we can’t help you because our computer will be down for two days.”
From bad to worse since the Chase takeover
I’ve made no secret of the fact that I thought WaMu was a poorly run organization and had terrible customer service BEFORE they were sold to Chase. But when the WaMu fanboys (and girls) cry foul since Chase took over, you know things are getting bad. (story)
Uncategorized | admin September 2, 2009 | Comments (0)
Incompetence, meet Malfeasance. Malfeasance, meet Incompetence.
Chase, the place where incompetence meets malfeasance. (story)
Not high-value enough
Liz was told by a Chase bank employee that because she didn’t have a high value account, they didn’t care if she stayed with the bank or not. (link)
Uncategorized | admin August 31, 2009 | Comments (0)
Issues using account in different state
One of the things WaMu has historically been particularly bad with is if you are using your account in a different state than where you opened it. This has gotten exponentially worse as Chase converts WaMu branches in different states at different times. A recent blog entry by a WaMu customer confirms this and shows many other problems from badly trained WaMu & Chase staff.
Nothing is happening with mortgage modifications
Despite J.P. Morgans claim of processing lots of mortgage modifications, from customer perspectives, it still looks like nothing is happening, as evidenced by this discussion on the LoanSafe.org loan modification forums; lost paperwork, lack of call back, delay after delay, and clueless staff.
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