Category: Bad bad Chase

Chase mistake cause of foreclosure; help John’s mom keep her home

Join John’s petition to help his mother keep her home, which she is in danger of losing due to Chase’s mistake in calculating property taxes.

Chase’s current practices preys on widows or widowers of borrowers who own homes with loans taken out by their deceased spouse. These practices are also callous and cause unnecessary mental anguish to people who lose their husbands or wives.

My mother has lived in her home for almost 24 years, including her entire 19-year marriage with my step-father, who died in 2008. She was late paying her real estate taxes in 2010, and her lender Chase began escrowing taxes but made a mistake in their calculations and almost doubled mom’s payments instead of just increasing by $90 per month as they should have. My mom couldn’t afford the doubled payment, and tried to tell Chase they were collecting too much for taxes but all their associates refused to talk to her because my step-dad had gotten a veteran’s loan in his own name. Chase refused my mom’s payments for a year because they weren’t enough according to their mistaken figures, and their associates called constantly and kept asking to speak to my step-dad and sending letters addressed to him. My mom had to repeatedly tell them, “My husband is dead,” a painful and almost daily reminder of her loss. Chase would never update the information in their records even after we sent them certified death certificates twice. Chase sent mom a notice correcting her payment amount a year after the increase, which showed her correct monthly payment to be only $90 more to cover the taxes. Mom could have paid that all along, but by now she was behind because of all the payments Chase refused to accept, and Chase would never talk to her about any type of settlement or loan modification. When mom hired a lawyer Chase’s lawyer told us Chase would agree to talk to mom if she re-opened the estate file of my step-father and got them more paperwork, but after we did all that and completed all sorts of paperwork to modify the loan at their request they told us they would not work with her or even review the paperwork they had asked for because she was not the original borrower. So basically Chase made a mistake and doubled her payments, caused her mental anguish on a daily basis by making her repeat the phrase, “My husband is dead,” made her incur attorney’s fees to re-open my step-dad’s estate, made her complete paperwork they never intended to review, only to tell her they are foreclosing on her anyway.

I’m sure my mom is not the only widow or widower who has run into this situation with Chase. Chase’s practices are callous and irresponsible, especially when they caused my mom to fall behind in the first place with their own mistake in calculating her payment. Their practices are also likely to affect two especially vulnerable groups — the elderly and the poor — who are the most likely to be widowed and unable to financially handle a big change in their mortgage payment due to the lender’s mistakes, even temporarily.

Please help us tell Chase that their practices on dealing with widows and widowers are not acceptable, and get them to modify mom’s loan like they do with other homeowners and let her make payments to keep her house.

categories Bad bad Chase, Foreclosure, Ineptitude | January 8, 2013 | comments Comments (1)

Can Chase really be this bad?

I get more and more letters from people with bad, I mean really bad, Chase experiences.  Can Chase really be this inept?

Hello my name is Mitch my fiancé and I currently have a checking and a saving account at your bank which we will be closing and removing all of our funds from because of the level of unprofessionalism we have received from you establishment.
We have had our accounts frozen for what your customer service reps have told is suspicion fraud on a check, now I understand if there fraud you would take precaution, but the fact that no one contacted either me or my fiancé and you just went ahead and put our accounts on restriction is absolutely unacceptable, further more you put our savings on restriction as well. I am not being garnished so I know legally you should not be able to put my fucking checking account on restriction.  You people are absolutely ridiculous, putting us in a position where we cannot access out hard earned money to pay our bills or food or gas is ridiculous,  I spoke with one of you reps who said it was because the check was not endorsed but after going though the paper I signed when I signed up for the account, I have possession of a booklet which states that if a check is not endorsed you will still accept it and endorse so I need to know who I need to talk to or how I go about getting compensation
because we have obtained at least $100 in overdue fees one of those being a chase credit card I my fiancé’s name, all because we were unable to access our money.
I mean honestly If you suspect fraud then you contact the account holders by, phone, email, snail mail, something but you did none of that and then just froze all of my money, how is anyone suppose to feel safe banking with you guys if at any minute you can just basically freeze their funds and tell them they are basically broke. So far we have spoken with over 4 different reps and I feel like you guys are wrong and you are just trying to cover your ass.
You have no right to freeze my funds, epically my savings this is the most absurd thing I have ever seen and I going to do some more research on this because my mother in law works in an attorney’s office  and I swear if there is one bit of foul play here I will take legal action, and I guarantee you  this is going to hit more media networks and blog websites than you can imagine you can’t play with someone’s life like this.

categories Bad bad Chase, Fraud, Ineptitude | December 11, 2012 | comments Comments (1)

An insider’s view of Chase

From a reader:

My wife currently works at Chase and not a day goes by without some new complaint.  When the incompetent manager is not kissing up to management he is deriding loyal hard working workers about how they are falling short of quotas. Several people have left due to nervous breakdowns.  The health coverage is so bad, that my wife is considering opting out. The workers have to be fashionistas, constantly told how to dress, what to wear, but not a dime extra to pay for it.  Several workers are forced to work on weekends and late into the night for fear of not making the quota and being fired. There are so many meetings that if you count up all of the hours in useless meeting, there is scarcely a full day’s worth of time in a week to get any work done.  Management does not have a clue, because instead of recruiting people with experience, they have recruited far and wide from every sector.  Ex. When the auto industry nearly collapsed, there was an influx of sales managers who took the reins
and tried turning the company into a sales organization.  (A remnant of this remains with the quota system) Now, in the name of patriotism, they are hiring returning veterans, but the real reason for the hire’s are low pay and tax credits from the government.  Hopefully the inadequate health care won’t result in someone getting hurt when an ex-marine hire has a flashback.  There is a right way and a wrong way to run a company. Hopefully a tragedy doesn’t happen before management gets a clue…

categories Bad bad Chase | October 11, 2012 | comments Comments (2)

Think your money is safe with Chase? Think again.

A reader sent us this harrowing story that is full of an unbelievable amount of incompetence on Chase’s part.

I would like to tell you what is happening to us at this very moment..

In the early morning hours of September 22nd my husband and I witnessed a man trying to steal our truck. We caught him in the act, but not before he ran away with my husbands wallet. We gave chase but he evaded us. Inside the wallet was my husbands drivers license, his debit card, a credit card and his military ID witch contained his social security number. I immediately called our bank, Chase, and reported  the card stolen and had the card deactivated. I also called the credit card company and did the same. Since his social security number had now been compromised, I also placed a fraud alert with the 3 credit bureaus. Even going one step further, I placed a freeze on both our credit with all 3 as well. We also filed a police report.  I thought we were ok since I had done my part as a consumer to protect ourselves from possible harm.

The following Wednesday, September 26th, I went online and checked my bank account like I do every few days. I noticed i was several hundred dollars in the negative. I start scrolling through the charges and see numerous fraudulent purchases, as well as a $500 cash withdrawal and a deposited $400 fraudulent check from someone I had never met. Immediately I called chase to find out what happened. I was informed that the card had been re-activated on Monday the 24th. I asked how this was possible and I was told that this was done at a branch. So this criminal who stole our information walked into the bank, sat down with a manager and was handed our bank account on a silver platter. I was transferred all over the place demanding answers as to how this could be allowed to happen when I had already reported the card stolen, and a replacement was on the way. I was told I needed to go into a branch to find out. I called my husband, who left work and went to the nearest chase branch.

Turns out, the branch he went to was the very branch that gave this man our account.  After 3 hours of questioning, my husband was informed that “It didn’t look good for us because the man made ATM transactions, which would require them man to know my husbands pin number. ”

I proceeded to call the bank several times that day and was given no help. I also called the branch and asked how this was allowed to happen. The manager stumbled and stuttered and referred me back to the fraud department, who had referred me back to the branch. Several times I asked the fraud department, as well as the actual branch if a new card had been issued. I was repeatedly told NO.

My husband went back to the police station to file a report about his identity being used and was told ” Good luck, the city just fired 300 law enforcement personnel and this would very low on the priority list.”

Getting no help from the bank, and no help from the police, we started going through the charges. There was a charge for a hotel a few cities away. My husband went to that hotel and discovered that the man was still there using my husbands name. He called the police for that city, who immediately responded. When the police went to the room, they discovered a man there who had my husbands ID, credit card and debit card. Not just one debit card, but 2 debit cards in my husbands name. After going to the station to identify the man, it was discovered that this was not the man who stole the wallet. The police investigation is still ongoing so all I can say is we did find the military ID.

The next morning my husband went back to the bank with the new card number written down, along with the case number from the police. He spoke with the vice president of the branch this time, who went white upon seeing my husband and hearing the story. It was her who had sat across from the criminal and given him a new card and new pin number. Why were we told several times that no new card had been issued??

The woman called corporate and explained what had happened, telling them that we were indeed victims of fraud. They re-opened the investigation but were told that it still doesn’t look good. They’re now looking at us as if we are the criminals.

In the meantime, I am in the negative, my direct deposit paycheck is somewhere floating in space because my account is frozen. I have my car payment and mortgage due, have very little food left and am already very close to my credit card limit.  I received an email from the gas company saying that the payment I made on Friday sept 21 was returned due to my frozen account. This was not on the list of fraudulent changes, and in fact was made before the card was ever even stolen.

I am at an utter loss for words. Here are 2 working class citizens  who pay our taxes, have never been overdrawn at the bank, not a single blemish on our records yet are being treated like criminals for something that  bank is 100%  at fault for.

I did my part. And you turned around and allowed a criminal to over take my account, and now are pointing the finger at us. How can’t this happen? If this investigation does not end in our favor, I will reporting this to the OCC as well as every media outlet I can get in touch with. This is wrong,and chase needs to take responsibility for what they have done.

categories Bad bad Chase, Fraud, Ineptitude | September 30, 2012 | comments Comments (7)

Chase plays games with bankruptcy

From a reader:

We are looking for help with this again. We were notified buring our BK7 due to our business failing and the economy. We recieved out of the blue a notice to foreclose on our home for non payment and a hearing date set for June. We immediatly contacted chase to speak with someone about this, at first they were very nice indicating according to their records all is fine and up to date. THEN, hold on…bla bla..sorry we cant talk to you contact your attorney. We did and $1000 later and a stinging letter, and all our bank docs and cancelled checks Chase cashed.. to the attorney rep Chase they droped the case. They did not repond to her RESPA letter.. just kind of sorry and withdrew the motion. We continue to pay what is on our statement every month..period. our bankruptcy is over, then it just happened again! A notice to foreclose to due lack of payment, and we have not missed a payment.. So I am almost convinced Chase deals wiith people whom have a note discharged in a different
manner in an effort to wear them down and leave the home so they can retain there interest they lost in the BK…HELP, we cant afford $1000 every time chase make this mistake.

categories Bad bad Chase, Foreclosure | September 22, 2012 | comments Comments (1)

Another example of Chase destroying someones life unnecessarily

Posting this on behalf of a reader.  Another example of Chase’s ineptness or downright uncaring attitude royally screwing a customer.  If you got screwed by Chase in a bogus foreclosure, check this out.  They might have to pay you for their mistakes.

How Chase Mortgage practically ruined my life

146 Stonegate Circle

After divorce, I kept the home and refinanced to my name, the loan was sold to Chase

The story is so complex and twisted, I hardly know where to start. What should have been a simple mistake made by the mortgage company, Chase, to my payments caused a downward spiral which has lasted for years and led to much turmoil and grief as I find myself now unemployed, swimming in debt and living in a 2 bedroom apartment while my home sits abandoned with Chase completely unreachable, sending me conflicting mail, conflicting balances & completely unwilling to correct the situation?

It all started several years ago in the beautiful Summer months. I am a single Mom of three fun and active girls, working a very demanding job in management in a Japanese Automobile company, making a fairly impressive salary. I struggled as any Mom would with affording extras; however, I made my mortgage payments and all other payments with a fair amount of ease and managed to add some enjoyment after the bills were paid. Just before the ending of my 15 year marriage, my ex-husband and I purchased this home at 146 Stongegate Circle. The home was an effort to save our marriage as we were both commuting and maintaining a much larger home and the three girls. In the divorce, I was awarded the home and would need to refinance if I could not sell. I did not necessarly plan to stay in the community due to my lack of emotional support in the community and the undesirable Lincoln School System. However, I happily made payments & poured some energy into landscaping and other improvements to the home for enjoyment and to improve the value in hopes of eventually selling. Eventually, I was forced to finance in my name by my ex-husband and all was well–or so I thought–I had a fixed-rate mortgage with my insurance included in the payment which I set up for automatic deduction from my bank account so as to never be late while managing my complex life. I never put any thought into insurance and continued to assume it was with the original insurer, Howell Hurt. I did receive a letter that the mortgage had been sold to Chase, but all would remain the same.

Just making my payments and planting my flowers

The nightmare begins-!st month Chase overcharges by nearly $300

One fine day in Alabama, I am managing my job as a Quality Engineer/Manager and I receive an email that my car insurance payment-which is automatically deducted-is declined due to insufficient funds. I am puzzled as I keep enough of a balance to know my bills will clears. Immediately I log on to my bank account to see if someone has stolen my identity and what I see first is the first of a series of months of torture from Chase. My house payment had been deducted, but it wasn’t the typical $1047.00. Instead, Chase had deducted $1355.00. Not too much of a difference this time, however as a single Mom, I am managing it closely. I decided not to panick because in my life I have learned ‘everything can be worked out–usually with a nice phone call– everything until now. I am going to walk you through the steps that led to my payment escalating to nearly $1500 dollars, harassing phone calls at work from collectors, yet noone could help resolve the issue, eventually leaving the home in fear of foreclosure, hostility at work leading to unemployment, rental home burning and I am now unemployed, homeless and Chase will not provide any relief– just continued phone calls to collect a debt I did not owe. The stress this has caused me is impossible to place into words.

Landscaping improvements

What happens when you call Chase?

Here’s the process. Call the number for Chase. Auto system answers and request your account number. You enter you account number. The auto system tells you the current payment information; You are eventually given the opportunity to request to speak to a representative; Wait. A representative finally gets on the phone and it is difficult to understand them as they have a very strong accent. You begin to explain there is a problem with your account and the endless chain of transfers begin-each time placing you back through the system to re-enter your account number, hear the account information, representative; transfer. At some point your lunch break is over. I began to sneak off into conference rooms to get on the phone, taking lots of breaks and doing all I could to try to straighten this out. I was transferred to every department and met with the same repeated routine.

Getting my job done before Chase started harassing me

Bills are getting behind, frustration is mounting & work is suffering

Next month. Same drill. After three months of being overcharged and nobody can tell me why, I am starting to get behind on other bills. My insurance can’t be paid. My insurance on my vehicle is cancelled due to late payments. The bank financing my car receives notice and places a forced insurance on my vehicle, several hundred dollars a month. Received a ‘random’ audit from the state of Alabama on car insurance. Tried to explain and fax proof of insurance. Continue calling Chase every other day. People at work start staring at me while I’m on the phone. As a female manager, it is easy to become a target. Females in HR giving me dirty looks. I shrug it off.

Chase admits mistake & makes attempts to correct

FINALLY. I speak with the mortgage company who sold my loan to Chase. They were so very apologetic this was happening to me. Turns out the local insurance company had a scandal and sold all it’s business to another insurance company. The information was somehow messed up and Chase was billing the wrong insurance company. Did not find insurance so placed a more expensive insurance which drained my escrow. I had no knowledge of this. Chase apologized and reimbursed me the overcharges.

Next month…. payment up to $1455. This was not corrected until I moved out of the house. I moved out of the house? Yes. The demise continued to a point where the only hope I had of surviving was leaving the house and renting before foreclosure and then sue.

Ok. So months continue until I decide the only way for me was to pay the amount I owed… not what there statements said (which changed every month on a fixed rate mortgage. I must’ve have spoken to every single representative in every single department at Chase. At the same time, the loan modification rage started. This seemed to be the ONLY department that would work with me. They were holding a workshop in Atlanta, Georgia for those struggling with their mortgage. I went. I took a day from work and headed to Atlanta to meet face to face with my enemy, Chase Mortgage. By the time this meeting occurred, I had been overpaying Chase for a year, took out 2 credit cards to continue the excess charges while they were working it out, stayed behind on other bills and felt completely trapped. At some point, I declared to Chase that I would STOP paying the amount they were charging and only pay what my payment was supposed to be. Therefore when I sent my 1100 dollar payment, they would hold it over til the next month and apply to the next payment and my mortgage was falling behind.

The representative seemed to be a very nice man. He assured me he could take care of it. His idea was to modify the loan and start over. Great. I brought him most of the information he needed to the meeting and we exchanged emails. I explained I am ultra busy at work and I am being watched carefully. (My environment had continued to worsen at work; The HR dept. seemed determined to prove I was doing something besides working) I let him know I would have a tough time making copies and getting information. Now, every time I sent him something, he’d ask for something else. The process grew more complicated and I grew more frustrated. He was requesting I prove I had hardship. My only hardship was caused by Chase’s mistake. He continued to treat me as if he was doing me a favor and I’m holding up the process by not showing hardship. I continued to remind him I did not lose my job, I did not suffer a loss of income, that my hardship was Chase had made a mistake on my mortgage. It came to a point when I realized this modification process was not going to happen. I placed my home on the market and prepared for the worse. I knew I must sell it before I lost it. Well, then, guess what? Somehow this representative contacted my realtor.My realtor called and let me know, he thought they were starting foreclosure. This caused a strain with my realtor and myself as I assured him I had done my best to keep paying while Chase was over-charging.

Chase representative will not help and will not give me another representative

Suddenly the Chase representative became very rude and would not return my emails. I asked him to PLEASE assign me to a new representative. I never heard another word back from him. I did not know what to do. I kept getting phone calls from Chase,repeatedly on my work phone. I tried to tell them over and over that I had a rep I was working with. I spent way too much time on the phone with them. Co-workers began to give me disdainful looks at I hid in conference rooms for privacy. The worst happened when I spent too much time prior to going into work one am and an HR Manager began to record my time. I did not know at the time how much I was being watched. They actually asked a guard to log my time as I traveled between plants. She began to question associates who worked with me about what time I arrived and if I was on the phone. I filed a complaint as this was now harassment.

I was stressed beyond words. I still had done nothing wrong. I paid my payments just fine until Chase made this mistake. Now, my car insurance premium was high, my mortgage was behind, my home wouldn’t sell, the representative wouldn’t return my emails, I now had credit card balances, feared foreclosure and now feared losing my job. All because I did nothing but attempt to pay my mortgage to keep a home for me and my three girls.

I felt forced to Rent before my credit was ruined…. then, the worst happened… lost my job and my rental home burned. Still no help from Chase

Not knowing what to do, I figured if Chase would not modify and they were threatening foreclosure; it would be best to leave now and rent before they ruined my credit. I did. I left the home on the market and rented a farmhouse for me and my girls and told Chase I was tired of the struggle, just go ahead and foreclose. Now, I’m maintaining the Power Bill at the old home and the new. I continued to visit the home owned by Chase and paint and keep it up. Yet, they charged me a huge amount of money to winterize the home.

I asked the Chase representative repeatedly to give me another representative. He would not answer my emails. I never got another representative. I eventually lost my job due to the situation caused by Chase Mortgage. Then, shortly after, I came home to find a horrible accident of unknown origin happened and my home that I rented had burned. I am now jobless and homeless. I cannot make the mortgage, I cannot modify the loan, I cannot get Chase to return my emails, I cannot sell the home and Chase is completely unreachable. The power bill for the home owned by Chase was up to 1500 dollars to maintain it while trying to sell. I never got a new representative to work with so every attempt to talk to them was still the same chain of representative transferring my calls. I can’t afford the power bill to even move back in, so I rent a nasty apartment that flooded and had

categories Bad bad Chase, Foreclosure, Ineptitude | June 24, 2012 | comments Comments (2)

JPMorgan trading loss widens to $3B

More pain for JPMorgan Chase:

The trading losses suffered by JPMorgan Chase have surged in recent days, surpassing the bank’s initial $2 billion estimate by at least $1 billion, according to people with knowledge of the losses.

When Jamie Dimon, JPMorgan’s chief executive, announced the losses last Thursday, he indicated they could double within the next few quarters. But that process has been compressed into four trading days as hedge funds and other investors take advantage of JPMorgan’s distress, fueling faster deterioration in the underlying credit market positions held by the bank.

A spokeswoman for the bank declined to comment, although Mr. Dimon has said the total paper trading losses will be volatile depending on day-to-day market fluctuations.

The Federal Reserve is examining the scope of the growing losses and the original bet, along with whether JPMorgan’s chief investment office took risks that were inappropriate for a federally insured depository institution, according to several people with knowledge of the examination. They spoke on the condition of anonymity because the investigation is still under way.

The overall health of the bank remains strong, even with the additional losses, and JPMorgan has been able to increase its stock dividend faster than its rivals because of stronger earnings and a more solid capital buffer.

Read more …

That last paragraph is what gets me.  The company can lose $3B and still be strong.  Why are they complaining so much about lost fee revenue from the new (and reasonable) rules regarding debit cards, automatically enrolling people in debit card overdraft schemes, etc.?  Because they don’t want to give up the free money they are “stealing” from retail banking customers.

categories Bad bad Chase | May 17, 2012 | comments Comments (4)

With Chase, customers often fall through the cracks

Like this customer:

I am a 60 year old disabled person. On March 13, 2012, i opened a checking account online at http://www.chase.com because I can not drive. I had my daughter to deposit all of my $9,100.00+ disability check at the local branch, which chase accepted with a standard smile. Next day I wanted to pay a bill, but my account was blocked. I called chase at 1-877-691-8086 and they said I had to come to the branch. On March 14, 2012 my daughter took time off work to drive me to the branch at 1380 W Capitol Ave, West Sacramento, CA 95691, 916-373-9357. At the branch I had my passport, CA id, social security card etc. The branch manager said that all of those documents are not enough, and that I have to go to the social security office and get a letter from them that the social security number on my ss card is really my number; and then MAYBE CHASE will be able to unlock the account. The manager said that CHASE CAN NOT RETURN me my checks either. So, CHASE STOLE MY MONEY, I HAVE NO MONEY TO SPEND OR PAY BILLS WITH! I COULD NOT SLEEP ALL NIGHT LONG! I do not have anyone to drive me now to the social security office and wait for me half a day and then drive to CHASE to just get MY money back from CHASE. Opening a simple checking account should not be such a disaster!

categories Bad bad Chase | March 18, 2012 | comments Comments (0)

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