It is clear, at least to me, from all the stories I see, Chase’s bad customer service is not isolated incidents, it is an epidemic. This customer lost their credit card and someone used it to make some fraudulent purchases. Chase refused their claim that the charges were fraud and won’t tell them why.
Customer service, Fraud | admin March 11, 2010 | 
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This guy had been with Chase (or its predecessors) for 44 years. He recently opened a business checking account. Someone (he thinks a Chase employee) got a hold of his never received debit card and racked up $6,200 in charges. Somehow their fraud department missed the totally uncharacteristic charges for a 78 year old single man. Chase refused to refund his money and claimed the he fits the profile of a credit card cheat. Not even the pictures of the woman wearing a dress using his card at the ATM (from the police) would convince Chase to change their mind. So he ditched the bank.
Update to story: After his story was posted on the Huffington Post, Chase apparently got the message they needed to deal with it, so they are returning his $6200. So now we all know the best strategy for dealing with Chase – if you can’t get satisfaction, go to the press!
Fraud | admin | Comments (0)
What a busy day. Another complaint of Chase not recognizing obvious fraud as fraud and sticking customers with the bill when their debit card is compromised.
Fraud | admin | Comments (0)
Does Chase automatically deny fraud claims when your ATM card has been compromised and your account drained? Sounds like insurance industry tactics. (story)
Bad bad Chase, Fraud | admin January 30, 2010 | Comments (1)
With all the fraud protection Chase promises on it’s debit card, one customer didn’t feel quite so protected.
Fraud | admin January 24, 2010 | Comments (0)
Here is one thing that is NOT Chase’s fault: Their brand and URL was one of the three most frequently phished in 2009. So, if you are a Chase customer, be careful about responding to emails that look like they are from Chase. (article)
Fraud, Tips | admin December 22, 2009 | Comments (0)
One shocking thing I come across almost weekly is the simply ridiculous number of times some Chase branch somewhere is robbed. Here is one, two, and three robberies just this week alone! For all that I like to point out the failings of Chase Bank, my best wishes go out to Chase employees to keep out of harms way.
Fraud | admin November 4, 2009 | Comments (0)
Ouch! Another Chase teller arrested for stealing money from a customers account.
Fraud | admin November 3, 2009 | Comments (0)
