The site My3Cents.com allows you to review businesses. You would think that this means that some people who “review” a business would have good things to say, but for some reason, all the Chase “reviews” are bad. Hmmm. 🙂
Customer service, Ineptitude | admin December 5, 2009 | 
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Stories from Chase insiders.
Customer service | admin December 3, 2009 | Comments (0)
Looks like Chase is now enlisting bank tellers to pull the bait-and-switch high pressure sales tactics. This guy (story) was convinced to sign up for a credit line tied to his checking account which turned out to be a credit card, which he didn’t want. So he said no thanks, but was signed up anyways by the teller.
Advertising, Customer service | admin December 1, 2009 | Comments (0)
Another story of people unable to get a clear answer from WaMu/Chase – everyone they talk to gives them different information. (article)
Customer service, Ineptitude | admin November 23, 2009 | Comments (0)
I guess the days of trusting banks to provide you with all the information you need to make wise financial decisions are over. A couple in Texas put a stop payment on a check through the banks website after looking up the business on the BBB and finding an F rating. Turns out that Texas law says stop payments are only good for six months, and the owner of the business they wrote the check to cashed it 6 months and 6 days after the stop order was placed. Chase denies all responsibility and points to their policy on stop payments. Unfortunately, none of that information was provided online when the stop payment was placed. (story)
Customer service | admin November 15, 2009 | Comments (0)
Chase to hire 1,200 new loan officers. Translation: when Chase is done foreclosing on its current customers, it’s going to need new ones.
Customer service | admin November 10, 2009 | Comments (0)
This is odd: One Chase customer reports that Chase collections have been calling him and immediately hanging up. They then write whatever made-up notes about the call that didn’t happen they want. (story)
Customer service, Ineptitude | admin November 2, 2009 | Comments (0)
(Don’t forget to turn your clock back 1 hour) My favorite recent Twitter search results for “chase sucks”: “Geocities called. Even they think your site sucks.” 🙂 The most common complaint found there seems to be how much people dislike Chase’s online interface. It is hard to measure, but it seems like the volume of “chase sucks” tweets has gone up dramatically in the last couple of months. In one tweet, someone actually counted the number of tweets for an against Chase (12 for vs 294 against).
Customer service | admin November 1, 2009 | Comments (0)
