My favorite line from a recent Craigslist rant against Chase is this: “I’ve stood in line at another location once and heard a teller and a customer in a screaming match. The teller asked how the experience was so far, the customer said it sucked then the teller got mad.”
Customer service | admin February 11, 2010 | 
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Chase apparently thinks harassing a customer who is 30 days behind on their mortgage will somehow help.
Bad bad Chase, Customer service | admin February 1, 2010 | Comments (0)
Here is a funny blog post where someone from Sheepshead Bay NY rants about Chase opening up more and more branches and staffing each one with less and less people as customer service goes down the drain. (blog)
Customer service | admin January 31, 2010 | Comments (1)
The way Chase is treating customers sure seems generate some strong opinions. (opinion, opinion)
A Chase customer was having a hard time getting an answer to their question so they posted the question in an online forum. A Chase employee from a random Midwest branch answered his question online, very competently. This is a clear indication that Chase DOES have some helpful people working for them. As a customer, you are best served by finding the useful people; go to several of the branches around you to find which has the friendliest and most helpful people and develop personal relationships with them. This is one way to survive Chase.
Customer service, Tips | admin January 25, 2010 | Comments (0)
This post from someone trying to work with Chase for a loan modification outlines what we all already know, that Chase lacks some of the most basic elements of good customer service.
Customer service, Loan modification | admin January 23, 2010 | Comments (0)
Chase apparently has the mothers over at the Baby Gaga forum pretty pissed off. Funny to see this type of NSFW language on a baby-mama forum.
Bad bad Chase, Customer service, Ineptitude | admin January 17, 2010 | Comments (0)
Years ago I read an article about a guy that started a collections firm whose guiding principle was to be nice to people. The company was hugely successful based largely on that tenet. Perhaps JP Morgan Chases $1.5 billion in loses for the 4th quarter 2009 on their mortgage and credit card portfolios have much to do with the fact that they seem to have taken a strictly adversarial relationship with their customers, the good and the bad ones. Perhaps they should try being nice to their customers instead.
Customer service | admin January 15, 2010 | Comments (0)
