I’ll leave it up to you to decide if a Senior Vice President of customer service at Chase really said they want their customers to take their business elsewhere. (link)
Customer service | admin January 13, 2010 | 
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Really Chase, do you have to be this inflexible? One customers parents died but they won’t let him close the account from where he lives; he has to go across the country, which would cost more than the account is worth, to the branch where it was opened. Stupid. (story)
A funny story from someone that tried to trade in a ripped $5 bill at a Chase branch. Chase refused, of course.
Customer service | admin January 4, 2010 | Comments (0)
Why is Chase so reluctant to allow you to contact individuals you are working with on an issue with the bank? They seem to go so far as to give you bogus extension numbers just to get you off the phone. (story)
Bad bad Chase, Customer service | admin December 27, 2009 | Comments (0)
Apparently one Chase customer became so frustrated with the teller he was working with (my interpretation) that he picked up and threw the tellers computer at him. (story)
Customer service | admin December 23, 2009 | Comments (0)
One Chase Bank visitor was impressed that Chase showed him so much attention trying to sell him their services. I see it as just more annoying sales pitches by customer service representatives that aren’t really looking out for your best interest but just trying to sell you more because their bosses tell them to.
Advertising, Customer service | admin December 22, 2009 | Comments (0)
The madness continues, as evidenced by this guys frustrating experience trying to get an expiring CD cashed out.
Customer service, Ineptitude | admin December 9, 2009 | Comments (0)
From the not sure if this is true department, this anti-Chase rant claims that the BBB evaluated Chase’s home mortgage centers and gave them an F.
