I come across a lot of sites that contain no real content, a ton of ads, and exist only to get high placement in search engine rankings so as to monetize clicks. This one I came across today is notable in that their “article” is about low refinance rates with Bank of America, Citi, Chase, and WaMu? Apparently they didn’t get the message that WaMu doesn’t exist anymore as a bank. If you do visit that site, please don’t click on any ads, it will only encourage them. 🙂
Why didn’t Chase bother to verify a signature for a check this woman wrote to her son before declaring them fraudulent? That would have saved everyone so much time, trouble, and unnecessary fees. Ah, the fees, that’s why.
Give years ago this customer had a lot of trouble with a Chase auto loan and getting the title straightened out with the DMV. It took Chase months to get it right. Looks like this inept behavior isn’t a new thing.
Seriously, if you are mad a Chase bank, there are MUCH better ways to deal with it than calling in a bomb threat.
This is truly amazing. Over the course of seven years, a Chase credit card customers personal assistant embezzled over $1 million by taking $200 to $700 cash advances from the creidt card, usually twice a day for the ENTIRE 7 year period. Shame on the card owner for not checking his account once in that seven year period, but what kind of fraud controls does Chase have exactly that won’t catch fraud THAT obvious.
Chase’s online banking alerts that tell you when your funds get below a certain amount doesn’t seem to work properly for everyone. For instance, this guy got alerts when funds were plentiful, and didn’t get them when they were low, resulting in 10 overdraft fees.
When an organization like Chase has a very good reason to fix a very public problem, and they can’t, that is a clear indication that their organization is incapable. For instance, a woman sold her home and closed out her Chase mortgage, but they started harassing her about tens of missed mortgage payments. She contacted the Chicago Tribune consumer help columnist, a story was written about the incident, and Chase responded and said they would fix the problem, a problem with which she had been getting nowhere. But they didn’t fix the problem and the calls started again.
This customer’s experience ALONE would be enough for me to dump my Chase Visa card. Seems he purchased something for over $3,000 and never received it. When he tried to dispute the charge through Chase, they denied the dispute because they couldn’t contact the merchant that made the charge. Huh? Getting robbed by a fly-by-night outfit that disappear is EXACTLY what your ability to dispute charges on your credit card is supposed to protect you from. The final denial happened after nearly illiterate letters from Chase, and a serious runaround that makes you wonder if anyone there knows what they are doing.
Advertising, Ineptitude | admin April 13, 2010 | 
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