As soon as WaMu was bought by Chase, one customers mortgage problems started, such as, unable to go into a local branch to pay the mortgage, can’t pay with an electronic payment, can’t go to Chase’s website to pay the mortgage, frequent failure to send the monthly mortgage bill/statement, longer payment processing time leading to late payments, lost payments … I could go on, or you could read the whole story yourself.
I had to laugh at this latest loan modification story. Chase would take so long to process their paperwork (the times they didn’t lose it) and then come to the conclusion that the paperwork was too old and needed to be resubmitted.
What’s worse than overdraft protection, where you buy a latte and your account goes $2 into the negative and you get assessed a $35 fee? How about Chase charging you the same fee for rejecting payments on an account with no money that they won’t let you close?
If you screw up, it takes Chase seconds to debit your account an overdraft fee. If they screw up and take out not one but two mortgage payments, it takes at lot of calls, faxed paperwork, and 7-10 days for you to get your money back.
Thinking of trying to short-sell your property with a Chase mortgage, yea, don’t bother.
This is classic Chase. Homeowner sells house, one year after the sale Chase is still treating her loan as if it was active and telling her she is behind on payments. Not until the media contacts Chase on her behalf does the problem get solved. (story)
Oh Chase, do you really have to hire people that don’t have a clue what they are talking about?
Here is some info from a Chase insider. Among his claims, that his managers and district managers were constantly replaced and had no experience even close to managing banks. That Chase doesn’t allow their employees to participate in ANY outside activities, including volunteering.
Customer service, Ineptitude | admin March 22, 2010 | 
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