Have separate accounts for separate businesses with Chase? One customer is wondering how the heck they debited one account for a debit drawn against another one. Or as he put it, “They have done nothing right so far.”
Ineptitude | admin March 10, 2010 | 
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Chase credit card fraud detection gone wild and things everything is fraud? Chase’s solution, call them every time you are about to use your card. Yea, that’s actually what they said.
Customer service, Ineptitude | admin February 27, 2010 | Comments (0)
A symbol of the waste at WaMu, this WaMu branch in Texas was fully completed in a brand new building built just for WaMu but Chase decided not to open the branch and had the building demolished.
Ineptitude | admin February 23, 2010 | Comments (0)
Its simple really; banks handle your money, so they should know how to dot the i’s and cross the t’s. So why then does Chase continue to take a car payment out of someones account after they sold the car and paid the loan off? Is this the bank you trust with your money?
Ineptitude | admin February 19, 2010 | Comments (0)
As this recent loan modification horror story shows, Chase is still completely disorganized when it comes to managing the loan modification process, including sending the wrong paperwork, losing paperwork, not returning calls, giving wrong information, and taking a LONG time to do anything.
Ineptitude, Loan modification | admin February 11, 2010 | Comments (0)
When I started this blog five years ago I was reporting WaMu ineptness and bad customer service. When Chase took over WaMu they continued the WaMu tradition of doing stupid things. The latest evidence of stupid Chase tricks is their so-called secure document system. For starters, for every new account they create in this system, the default password is “password.” Any half-bred, third-generation-removed geek can tell you that is the absolute worst default password to use for anything. Read the link to find out more about why their system is so technically lacking.
Ineptitude | admin February 9, 2010 | Comments (2)
Here’s a troubling story: A couple paid off their mortgage in 2001, but a company that Chase uses to service loans filed foreclosure proceedings, the couple never received notice, and the house was sold at a foreclosure auction. Chase was apparently completely unaware that this was going on. (court opinion)
Foreclosure, Ineptitude | admin February 8, 2010 | Comments (0)
Oh man, this is good. Looks like Chase forgot to record the deed of trust for a loan they made back in 2003, a judge just afirmed a ruling that Chase must get in line with everyone else for the assets from a bankruptcy, rather than having their loan secured against the property. Oops!
