Pissed off moms
Chase apparently has the mothers over at the Baby Gaga forum pretty pissed off. Funny to see this type of NSFW language on a baby-mama forum.
Bad bad Chase, Customer service, Ineptitude | admin January 17, 2010 | 
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Category: Ineptitude
Double charged
Chase acknowledged yesterday that thousands of CA and NV customers had their ATM charges double posted. Be sure and check your account statements to insure that if this happened to you, it gets fixed. Just another step in the smooth transition from WaMu to Chase I am sure. (article)
Ineptitude, Tips | admin January 16, 2010 | Comments (0)
Chase: inflexible even when you’re dead
Really Chase, do you have to be this inflexible? One customers parents died but they won’t let him close the account from where he lives; he has to go across the country, which would cost more than the account is worth, to the branch where it was opened. Stupid. (story)
Customer service, Ineptitude | admin January 13, 2010 | Comments (0)
Lost: mortgage payment
Oh Chase, can you really be this incompetent and uncaring? A customer goes in to to a branch and pays his mortgage payment in person. They lose the payment. He shows them the receipt, the canceled check, the statement showing the payment gone from his checking account. They refuse to credit his mortgage account. Only when he contacts the local media and they contact Chase does he get justice. (story)
Bad bad Chase, Ineptitude | admin January 6, 2010 | Comments (0)
Chase’s many non-functional ATMs
In search of one of the new Chase ATM’s that can take deposits without envelopes, and print fancy receipts, one customer discovers broken, not fully functional, hard to find, and out of date ATM’s. (story)
Ineptitude | admin December 22, 2009 | Comments (0)
New ATMs hassles
Chase’s fancy new envelope free ATMs make an already long wait for funds to be posted to your account even longer if it misreads a check – it mails it back to you and you have to redeposit it in person with a teller. (story)
Ineptitude | admin December 15, 2009 | Comments (0)
Death isn’t authorization enough
A funny interaction between an attorney trying to handle a deceased person’s account with Chase.
Ineptitude | admin December 13, 2009 | Comments (0)
Cash out an expiring CD, not simple with Chase
The madness continues, as evidenced by this guys frustrating experience trying to get an expiring CD cashed out.
Customer service, Ineptitude | admin December 9, 2009 | Comments (0)
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