Chase-Sucks.org

F rating?

From the not sure if this is true department, this anti-Chase rant claims that the BBB evaluated Chase’s home mortgage centers and gave them an F.

Customer service, Ineptitude | admin December 9, 2009 | Comments (0)

It’s never their fault

This story from the archives reminds us of why this all started with WaMu: In this case, they drafted a check from the wrong account and then called it fraud rather than admitting their mistake.

Bad bad Chase, Ineptitude | admin December 7, 2009 | Comments (0)

Nothing but bad reviews for Chase

The site My3Cents.com allows you to review businesses. You would think that this means that some people who “review” a business would have good things to say, but for some reason, all the Chase “reviews” are bad. Hmmm. 🙂

Customer service, Ineptitude | admin December 5, 2009 | Comments (0)

Chase’s iPhone app makes no sense

Why in the world would Chase be releasing an iPhone app for tracking your gift buying?

Ineptitude | admin December 3, 2009 | Comments (0)

Death is no excuse!

The first (and only at the time of this writing) comment on this story is just classic Chase. The commenter writes that her mom paid Chase faithfully every month, but missed a payment the month she died. That didn’t matter to Chase which raised the interest rate on the account from 6% to 29.9%. Get it, the account holder died, but for Chase that isn’t a good enough excuse.

Bad bad Chase, Ineptitude | admin December 1, 2009 | Comments (0)

WaMu mortage processing woes

This story draws into question how well Chase has been able to integrate WaMu’s mortgage processing unit into their own system, despite their claim that the integration is done. Anyone out there having problems with their WaMu mortgage servicing by Chase? 🙂

Ineptitude | admin November 27, 2009 | Comments (0)

WaMu’s cluelessness

I’ve been arguing for years that there were too many bone headed policies and clueless employees at WaMu, and this story clinches it: WaMu make a second mortgage to O.J. Simpson, despite a $33 million civil judgment against him, because he told them the judgment was no good because he didn’t do it.

Ineptitude | admin | Comments (0)