Chase online down again – UNSCHEDULED!
Chase online appears to be experiencing some unscheduled downtime again, despite what their website says. I just received this from a reader:
9-13-2010 9:45 p.m (central time?)
Online Banking for Chase customers has been disrupted, again, for the second time in as many weeks.
This outage has been ongoing for well over two hours thus far.
No previous mention of this outage was posted on Chase.com’s main page and no e-mail was sent to Chase Online’s customer base informing them of any “scheduled maintenance.”
Interestingly, the notification message at https://chaseonline.chase.com has changed during this outage to try and classify this OUTAGE as “scheduled maintenance.”
Funny, you can only contact Chase’s online customer service by first LOGGING INTO YOUR ACCOUNT. This activity is instantly greeted with the same “This website is temporarily unavailable” page.
I have e-mailed the editors over at The Wall Street Journal. We’ll see if they decide to pick-up this story and run with it or if they let Chase’s flack tell them it was a planned outage for “system maintenance.”
How long will this Outage last? Will this continue into normal business hours tomorrow? How long will Chase customers be inconvenienced this time? Does Chase care? Do Chase’s shareholders care?
Stay tuned…
According to our reader, this started around 6 pm Pacific time on a weekday, a highly unlikely time for a scheduled maintenance. Once again Chase is not giving us the straight story.
Update 11:50 pm. According to comments we’ve received, Chase was down as early as 4 pm, making this about an 8 hour unscheduled outage so far. The image on Chase’s website (see above) claims this is due to “scheduled maintenance” but the image itself is called “defaultHomeOutageImage.gif”. Looks like the Chase website developers are a little more honest than they should have been.
out·age noun \ˈau-tij\
Update 6:00 am PST: They have now been down for 14 hours. At around 12:30 am PST, probably realizing that their claim that online banking was down for scheduled maintenance strained even the remotest credibility, they changed their site to admit that it was not a scheduled outage.
So far none of the mainstream news is reporting on this outage.
Update 7:00 am PST: I’m seeing reports from Twitter (through Google updates) and Twitter that Chase’s iPhone app is not working as well and telephone banking is also down. A recent tweet claims their online banking has been down for over 24 hours. Also seeing reports that online payments are down, so if you had anything scheduled to be paid, it is not going out. I would be sure and check that things scheduled for today get processed properly.
Ineptitude, outages | admin September 13, 2010
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By Cassie, September 14, 2010 @ 9:24 pm
It’s now been down for 30 hours. I called Chase and was told it would be up and running by 4 p.m. It’s now 12:30 the next morning and still out. Unaccpetable.
By bon scott, September 14, 2010 @ 10:35 pm
finally working; logged in 1014 pst
By John, September 15, 2010 @ 7:48 am
Still down for me.
By Kile, September 15, 2010 @ 7:50 am
i also believe i will be leaving chase. i never have anything but problems with them and am tired of it. if they dont care why should i. i design web pages for a living and let me tell you this is completely unacceptable. its not rocket science. apparently i have been charged 2 over draft fee’s for not being able to transfer money to the rite account and am told it is my fault for not having the money in there on time. FU chase.
By Kile, September 15, 2010 @ 7:51 am
oh and p.s. it is still 30 some hours later and i still cannot log on to my account online.
By David, September 15, 2010 @ 7:58 am
Chase was up this morning for a while but now the entire site chase.com is down
By Carol Rose, September 15, 2010 @ 8:32 am
I have been trying all morning to get into my accounts with no luck. I just tried again and am now getting the same message as all day yesterday that they are down for scheduled maintenence and to try back later
By CiCi, September 15, 2010 @ 8:35 am
10:32 am CST – STILL DOWN!
Still down, but looks like they’re trying. Page *kinda* comes up (if it doesn’t time out first), but when you try to log in it spazzes back out and gives a bad page.
Going on the third business day now – this is absolutely unacceptable. I can’t get through on the Customer Service number either as the waiting periods are too long, and I can’t just trot down to the branch because I am Missouri right now – closest Chase bank is over 500 miles away.
And apparently if people eventually DO get through on the 800 number, they are treated like scum. Hey, it’s not OUR fault your IT folks aren’t savvy enough to resolve the issue! How dare you take your problems out on US, Chase! And you BETTER make good any overdrafts that happen while you’re down, because obviously the customer is not able to transfer funds themselves under the circumstances. You’re going to have to use some of that bailout money to cover your losses on this one!
By bernorio, September 15, 2010 @ 8:51 am
I have seen a lot of temporary online bank failures over the years, but never anything like this. Enough is enough. Utter incompetence and stupidity. And arrogance on top of it. Let’s leave the sinking ship!
By Erin, September 15, 2010 @ 10:39 am
Still F*d up, it is 10:37 PST, the login page comes up, but you cannot log on. F*U Chase, I HATE YOU! WAMU WAS A MILLION TIMES BETTER!!!!
By Kevin, September 15, 2010 @ 11:29 am
I was able to get online at 6:30 am central time once. Tried again a couple hours later and it wont allow it. I was able to get on using my phone app and paid some bills. I wonder if they will actually go out ???
By CSI in Monterey, September 15, 2010 @ 11:32 am
11:28 pst and still cannot get on to the Chase banking site. Why, why would you put in new software without testing it first?! Someone is going to have to get fired over this, to bad it will be a programmer and not the idiot who was responsible for ensuring the product was tested prior to giving the okay to impliment.
By JimmyK, September 15, 2010 @ 11:39 am
I count on online banking to make my payments on time and have a record of having done so. During this outage so far a payment to The IRS simply dissapeared. I re-did everything this morning and now it is down again. If my payment again “goes away” so will I. It is the 15th and a lot of folks are going to get hit hard by this.
By admin, September 15, 2010 @ 11:46 am
Can’t help but wonder if Chase will now make both payments. The first one might have disappeared but not for good.
By Barbara Morey, September 15, 2010 @ 12:24 pm
I’ve been trying for two days to use the Chase website. Fortunately, I was able to transfer some funds from my savings account to my checking account this morning, but now I am getting messages on my cell phone saying that all of my accounts are below $50!!!! This is absolutely insane. I’m moving to some other bank as soon as they get this mess straightened out–if they do! Let’s just hope it’s not the result of someone hacking in and compromising our accounts.
By Online Banker, September 15, 2010 @ 12:51 pm
I keep trying and after putting in my username and pw it directs me to a blank page with a chase header then redirects me to an error screen that tells me to check that the date and time are correct on my computer? WTH? Why does it matter what time it is on my computer?
By CiCi, September 15, 2010 @ 9:30 pm
FINALLY! Got back online today about 4:20pm CST. Don’t know how long it had actually been “up”, but seems to be working okay… for now. 😉
By Gigi, September 16, 2010 @ 3:57 pm
I finally was able to get in yesterday afternoon as I needed to pay my 2 cards – they were due on the 15th. It was after the 5 p.m. EST cut off time (I’m on PST). I called and got customer service, as I wanted to know if I could pay at a branch. My only option: pay $14.95 to have them take the payment and process effective the due date. $14.95 per credit card. I wanted to know how they could charge this fee when they have been down. Her response: you had the option to call our number and pay via our automated system before 5 p.m. EST. Great. I always pay online from where I’m at. I didn’t have any of my info (phone #, credit card #, bank account #). Seriously sucks.
By kika, October 5, 2010 @ 9:28 am
https://chaseonline.chase.com/content/ecpweb/sso/document/chase_outage.htm
The site is down once again. Chase’s website issues are becoming a serious problem. They need to get their business in order otherwise they will be losing a lot of customers. I might be one of them.
By Brian Lynn, October 5, 2010 @ 9:33 am
Chase website DOWN again! Can’t log-in. 9:30am PST October 5, 2010
By Oceans, October 5, 2010 @ 9:40 am
10/5/2010 – 9:30 AM Arizona time. System down again. Says sorry, system is not available, check back later. Hey, Chase, what is going on? I never have this trouble with Wells Fargo or Bank of America. Their systems are always available except for legitimate scheduled maintenance. Shame on you. Hire new programmemrs.
By czmonki, October 5, 2010 @ 9:40 am
DOWN AGAIN?? Oct 5, 2010 and again I can’t log in, now it says “the site is temporarily unavailable”. Sounds familiar? It sure makes this site popular!
By Thomas Yeargin, November 21, 2010 @ 5:42 am
Just got declined at Dunkin Donuts for $5.00 debit card transaction. How Embarassing.
I planned on going shopping today, but it looks like i can’t since the system is down.
I will close my Chase checking account.
By MyTopicForums.com, January 8, 2011 @ 3:22 pm
It was down yesterday also! very annoying..
I’m closing my account, on monday!
By ExChase, January 23, 2011 @ 11:48 am
Down again today… Tried web app & iPhone app at 5am Central and again now at 1:30 central, but unable to access either. Have two Chase accounts I will be closing once they are back up!
By Kalman, March 27, 2011 @ 8:01 am
and again today…. whats the deal with the folks?
By headache, April 1, 2011 @ 7:16 am
April 1, 2011 and chase online is unavailable and down again. It’s April Fool’s day so maybe it’s just a joke.
By bob, July 13, 2011 @ 5:44 pm
I am so frustrated. They keep deleting all of the accounts I’ve created for bill-pay (3rd time this has happened), can’t help on the phone. I tried sending them a msg online and going their stupid forms, the response I got was “error 500”. What nits!
By Catherine, September 11, 2011 @ 9:13 pm
With almost a million readers a year on my websites, I’ve had nothing but problems with Chase and their attempt to create a non-profit account for me.
Four accounts later …
Is this really how you run a bank?
I can only speak for their awful banking practices, especially when it comes to the digital world. AND IT IS AWFUL.
It’s as if they are etching numbers on a rock.
Or they exist in the 1900’s …. and god-forbid any of their systems actually talk to each other.
If they suspect foul-play on your account they will take every measure to shut you down, assuming it is because of you — never questioning that it might be a security breach on their end and the fault is theirs.
But no. You must pay the price.
By my 3rd debit card, I was done.
They are just awful.
Talking on the phone to customer service in Bangladesh does nothing.
Oh wait, but the security breach is my fault.
And you Chase would like to sell me some desert property in Florida …
By Joselvnv, September 30, 2011 @ 8:52 am
Ok. Three business accounts with Chase and need to do online banking and guess what? What an inconvenience. Do you think there are too many clients to handle now, is that the issue? They have aggressively recruited new clients in Las Vegas Metro Area and branches are popping everyday at many city and suburbs corners. I am definitely thinking on moving my accounts to wells fargo if this continues- specially with all the new fees these banks are popping up with month.
By kumar, September 30, 2011 @ 10:52 am
This is down as of now…trying to do some important money transfer….
By Mike, October 1, 2011 @ 10:30 pm
Well. The system is down again. I cannot pay my bill. Nor will my health insurance company process a payment, but Chase cannot tell me what the problem is because they cannot access my account. I actually asked them to have a Manager make an electronic payment to my health insurance. “Sorry no one, including any managers have access to Jack S*”. How can a company this big just say “Sorry. We cannot do a frigin thing about anyone’s accounts because our system is undergoing maintenance. I told cutomer service…”Why don’t they just shut the lights off, close the doors and send all of you home?”…..nothing personal…just does not make sense.
Additionally, B of A’s website was down last nigt and UPS’s is down tonight as well.
Technology sucks if managed by idiots.
By Apolinar, October 19, 2011 @ 1:30 am
I can log into the site, but it will not show me my account activity nor my present/available balance. Luckily I keep record in my ledgers but that’s ridiculous
By Jon, November 7, 2011 @ 8:38 am
It’s November 7th and Chase is down again. They said that they were working on their site over the weekend and that it was supported to be up Sunday, November 6, 2011 at 11:00 P.M. Well, it’s Monday and it’s not up. Can’t even get to their webpage.
By tim, November 14, 2011 @ 7:17 pm
It’s November 14th and Chase is down again. They said that they were working on their site over the weekend and that it was supported to be up Sunday, November 13, 2011 at 11:00 P.M. Well, it’s Monday and it’s not up. Can’t even get to their webpage.
By tim, November 14, 2011 @ 7:19 pm
We were unable to process your request. We’re unable to connect to the website at this time. Please try your request again later. (1109)
By Jeff, November 14, 2011 @ 7:33 pm
We’re experiencing the same problem, all payment transfers on Chase.com are unavailable.
Here’s the message “We are upgrading this transfer feature and the service is currently unavailable. We sincerely apologize that our scheduled upgrade to this service is taking longer than planned…”
We got the error message last night, thought it was a fluke. Went in again today to do the transfer and same error message. Ridiculous!!!
By josh, December 30, 2011 @ 3:08 pm
I can’t stand chase. Liked WAMU until it became chase. We were promised $100 to open an account there so we opened the account and nobody could tell us why we weren’t getting it so I finally gave up. Also they kept screwing up our accounts so I went to cancel and couldn’t even do that without getting nailed with a bunch of overdraft fees. It felt so good the day I bankrupted on them. Moded.
By Dave, January 2, 2012 @ 6:35 pm
I have been trying for over a half hour to log on to Chase’s website and cannot. My user ID and Password won’t work so I asked for another. I have gone through their stupid security checks over and over. I still cannot log on.
By Joanne, March 18, 2012 @ 4:01 am
So Chase’s website is down. I think they sent an email stating maintenence, but I can’t remember. I am pissed at them. I put 165 in my bank account and the atm is saying that I am over drawn by 4 dollars. I don’t know how that happened.
By Nick, March 26, 2012 @ 7:43 am
It’s down again…. at 10am on a monday morning !!
By Leo, July 22, 2012 @ 2:14 am
I been doing my weekly shopping last Saturday and my transactions like Credit Card and debit card declined, was a shame, I went to the ATM to take cash and declined, I went home for check my balance online and “System unavailable”.
Today a week later I tried to rent a movie “declined” I tried to buy something online “declined” now is 4AM and Chase site “We’re currently updating our website” and of course unavailable.
What maintenance? if the website is always the same.
If this shit still happening I will switch to another bank.
By EIEIO, August 6, 2012 @ 1:55 pm
It’s down *AGAIN* right now… I’m definitely switching banks.
By vexedone, September 19, 2012 @ 9:41 am
They’re down today at 940am PDT and have been down for the past hour!
By admin, September 19, 2012 @ 9:47 am
Yes, THE ENTIRE SITE IS DOWN THIS TIME not just the banking site behind the login wall.
By Rich Bowman, September 19, 2012 @ 11:19 am
Chase is loosing money and customer with these BS outages… time to fire some IT idiots…
By julia, September 19, 2012 @ 11:35 am
Chase site is down now?! Sept 19, 2012 at 11:35 am PST
By Josie, September 22, 2012 @ 4:52 am
chase online is not reliably available anymore….. what the heck is going on there?
By stu, September 23, 2012 @ 4:48 am
Just wanted to know if it was me or not. They still haven’t recovered from last weeks implementation?
Need to pay bills….
By Jessica, September 24, 2012 @ 5:00 am
Chase is still down…. I am not happy about this at all. Who has time to go the bank. I havebills to pay.