Internationally frozen

Dolly gets her WaMu account frozen for no good reason while out of the country (seriously WaMu, when are you going to stop doing this to people?). (story)

“Secured”

WaMu-Chase doesn’t understand the what the “secured” in secured credit card means. (article)

the Good and the Bad

WaMu accepts a loan modification (good) but does just about everything wrong to get there (bad). (article)

Can’t pay it off

WaMu won’t let Jenny pay off her entire balance. (story)

BBB complaint results in frozen accounts

Jess’s BBB complaint against WaMu results in frozen accounts after rude an incompetent customer service. (story)

30 hours

Heidi spends 30 hours trying to fix WaMu’s mistake. (story)

WaMu mailer

I was surprised to get a mailer from WaMu trolling for new customers. Seems odd when they are currently paring down customer accounts.

Transaction history no longer available

If you are a WaMu credit card customer, it looks like your transaction history (and older statements) will no longer be available after March 1 2009. (article)

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