I just discovered a service called Amplicate, which defines itself thus:
Amplicate collects similar opinions in one place; making them more likely to be found by people and companies.
So, what do people think of Chase bank? Of about 1,300 opinions, 86% hate Chase vs 14% who say they love it. Think that is normal for a bank? Wrong. The average for banks is 36% love vs 64% hate. Bank of America is near the average with 35% who say they love it.
You’ve seen them many times now, those websites that have obviously been cobbled together to look legitimate and authoritative for a particular topic or type of product but have obviously been assembled by some kind of automated process simply for the purpose of gaming search engine results and getting paid ad clicks.
I found one today that had as its topic “Chase Bank customer service complaints.” Apparently hating Chase is popular enough to get internet traffic.
Several years ago Amazon.com “invited” me to apply for an Ammazon Chase credit card telling me I would get coupons with credits for purchases I made on the card ,which I could then redeem at Amazon.com. About a year I stopped getting these coupons. Three months ago I contacted both Amazon and Chase to find out what was going on. Amazon.com said they had nothing to do with the Amazon Chase credit card (which has their name on it), and Chase sent me a letter saying it would take them “a minimum of two months” to calculate how many credits I had earned. The next day they declined my card although I have never been late with any payment. And of course I have never received any word about the credits I earned which according to Chase (a minimum of two months) could be years from now!
Chase was criticized in the Wall Street Journal today for continuing to push its overdraft protection while other banks drop the program altogether.
Even some bankers cringe at the fees imposed on fleetingly overdrawn customers.
Bank of America CFO Charles Noski told The Wall Street Journal that his daughter, while at college, more than once ran up a $35 overdraft fee on a $3 cup of coffee. Her mother went crazy. “That does not engender the kind of constructive, trusting relationships we should be having with our customers,” he says.
BofA has decided it will simply decline such overdraft-prone debit-card transactions, and avoid those notorious $38 lattes. Citigroup’s stance is similar. Wells Fargo is still deciding. Chase is left looking like an outlier. The J.P. Morgan Chase bank has embarked on a blitz to persuade depositors to agree to overdraft charges ahead of a rule change on Aug. 15.
Rather than protecting its own income, perhaps it should chase something that really matters—to its customers, that is.
Citigroup’s CEO Vikram Pandit was the only major bank CEO present at yesterday’s financial overhaul regulation signing event. Notably missing was Obama’s favorite banker, Jamie Dimon of JP Morgan Chase.
We ran a story yesterday and the day before regarding one months long loan modification process which resulted in a whopping 22 cent reduction in the homeowners monthly mortgage payment. I call this Chase’s 22 cent solution. It was some strange coincidence that today I came across a post about Chase canceling someones credit card account in good standing. Now, that in itself is nothing spectacular, Chase has been doing this for a couple of years now and we’ve reported on the problems this seems to be causing them (poor prospects for growth). What is notable however is that the post was from a blog entitled 22 minutes 2 corporate insanity.
I’m personally not a fan of the activist group Acorn since their fall from grace with the pimp/prostitute scandal, but for what it is worth, they apparently recently held a rally inside the atrium of a Chase bank branch in Missouri.
Bad bad Chase | admin July 26, 2010 | 
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