I’m not sure I understand what really happened here, but if you take this at face value, the people at this Chase branch are just a bunch of boneheads.
I have been a loyal Chase bank customer for many years. On June 8th, 2010 I went to the Sheepshead bay branch to deposit a check written to my name Joyce Liao. The teller, Maryana Grattan indicated that she felt that there was a problem with the check because I have a Chinese name. Instead of discussing the problem with me she refused to serve me and asked me to leave the bank or she would call security. I asked to talk to the manager and she said that she was the manager. I asked another employee, Demitry Komarovsy, for her name. He responded by grabbing a piece of paper that that I was holding in my hand. I later through the Branch Manager Jason Casal I found out that my account has been closed by the security department without my permission.
Many times in Chase Branches in Sheepshead Bay I have experienced rude service and have had people complain to me while I was shockingly mistreated by employees of your bank. I feel that I have been treated unjustly and insulted by Chase Bank employees Maryana Grattan and Demitry Komarovsy at the Sheepshead Bay Branch. A lady, Sophia Heisley – who was a customer and who witnessed how I was mistreated at the time – told me that she had just filed a complaint for the poor service she received from the Chase Bank a couple weeks ago and would be willing to be my witness, when I file my complaint. I would like to know what Chase Bank will do to improve the service at the Sheepshead branch.
Chase was a no-show for Atlanta’s Save The Dream event designed to help homeowners avoid foreclosure, even though every other major bank attended the event.
Recently, BofA called me with an automated message asking me to give them feedback on a recent experience with them, which happened to be with their fraud department.
Personally, I NEVER pass up an opportunity to give companies, especially when they ask, feedback on my experience with them. Sometimes your feedback DOES make a difference.
I once banked with a smallish bank in Southern California. They invited me to join a group of people for an hour session where they could ask us questions about how they did business and what they could do better.
One of the questions they asked was the thing that annoyed us most about their phone banking service. My comment to them was that it took too many levels to get to a live operator and they should make that easier. About a month later, their phone banking systems first message included an option to dial 0 to get to an operator immediately. I suspect that my feedback helped them make this very important usability change.
The point is, if Chase calls you asking for feedback, please dear God, for the sake of humanity, call them back. 🙂
I hold a Bank of America credit card and was recently contacted by the BofA fraud department to verify some activity on my card. I wouldn’t say that the charges they wanted to verify appeared to me to have fraud red-flags all over them, but that doesn’t bother me so much. Unlike some Chase stories I’ve heard where people’s credit cards become useless because Chase puts a fraud lock down on them that becomes hard to remove, BofA raises fraud alerts sparingly and gives me some time to respond before locking the account. They also contact us via multiple phone numbers and email, rather than relying on just one contact method.
I’m not saying BofA is perfect, but this is one thing they seem to be doing well right now.
My point is that our discussions of Chase should probably include the things that Chase IS doing well. The reason I started this website was to effect Washington Mutual, and now Chase, to change for the better, hoping they would see the criticism in a positive light and use it to-fine tune their operations. From what we can tell, the only fine-tuning going on is to maximize profits. But perhaps we are missing part of the story, the part where people actually like and benefit from some of the things that Chase does well. What are those things?
We’d like to know.
About six months ago, we installed a spam-wall on our corporate email server. Looking through the rosters of the quarantined spam-mail sometimes provides interesting information. For instance, a lot of spam email is sent pretending to be from Chase bank, and there has been another recent outbreak of these. But another type of Chase spam I’ve found has to do with preying on people that are burried by their credit card debt. Here is what one email looks like:
Angry, frustrated consumers with large balances with card issuers
like Chase, Capital One, Citibank and others are pursuing settlement
offers through popular new bailout programs (click here).
And another
Rising credt card defaults and continuing bank struggles means
more flexible relief options for many frustrated consumers. If you
could benefit from a payment reduction or a balance settlement
offer (click here) new bailout-type options are yielding results
of 40 cents on the dollar and less for many.
The point is, don’t bother with offers like these. There are WAY many more uncouth credit counseling firms out there than there are respectable ones. If you need help, try Yelp or the BBB to find a respectable credit counseling firm.
The other point is, don’t trust any mail that says it is from Chase, if you are a Chase customer. NEVER click links in any email, unless you REALLY REALLY trust the source and are expecting the email. Always type in URLs yourself. It is very easy for a spammer to make a link say one thing but go somewhere else.
Well, they might as well have. Found this recently in response to a post about Chase:
I have perfect credit and when I went t get a loan for a car I only needed 3k because I had the rest saved up..well after being drilled about the year make and model (which they said I couldn’t get one older than 2006 or they would not loan) they said I had to borrow a minimum of $7000 and there will be penalties if I paid it off before a certain amount of years, that was very ridiculous.
Wow, Chase sure has a lot of rules for a simple car loan. It just begs the question, do they really want customers?
You’ve worked hard, dealt with Chase’s many hoops, and got a short-sale approved. Then a small hitch appears and the sales is delayed by a few days. Too bad says Chase, you have to start all over again.
Found this recently in response to a post about Chase:
Had an acct with chase and they even put a 4 day hold on payroll and a state tax checks. i totally stopped banking there after they sent my elec bill back even though i had the money there. they admitted their mistake, but only covered the fee for that check there was 2 other small checks their fee caused to bounce and they wouldnt fix it. so i closed my acct there, ive dealt with numerous banks and by far they are the worst.
So let me get this straight, Chase bounces a check they shouldn’t have, and the customer gets assessed a fee. That fee drags the account negative so that two two other small checks bounce and he is assessed two more fees. Chase admits their mistake and refunds the first fee but refuses to refund the other fees even though it is clearly their fault.
Perhaps I have just seen so many stories like this about Chase that I am not outraged or even surprised. Yes, Chase does stuff like this all the time.
Bad bad Chase | admin June 15, 2010 | 
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