Despite the mostly unsympathetic comments, this thread clearly highlights the shenanigans that Chase plays with your withdrawal and deposit order to maximize overdraft revenue. In short, customer deposits money in a nearly empty account, and then makes a withdrawal of some part of the deposit. Chase processes the withdrawal first, which drags the account negative, and assesses overdraft fees.
Here’s a blog post about a customer in good standing who pays his bill in full every month, being one day late on his credit card payment and trying to get Chase to waive the late fee. They of course won’t, and he tries to threaten them with canceling his card, which they let him do without any objection. As a pay-in-full customer myself, I’ve had a similar experience. The current poor state of Chase’s and other banks’ credit card portfolios makes me wonder when banks will kick the bad-customer fee habit and start appreciating good customers for what they are – a way to bring in steady, dependable, low-risk income.
Chase apparently has the mothers over at the Baby Gaga forum pretty pissed off. Funny to see this type of NSFW language on a baby-mama forum.
Chase stands among the second-lien-holding banks accused of demanding off-the-books payments from real-estate brokers and buyers to allow a short sale to go through. (story)
Chase acknowledged yesterday that thousands of CA and NV customers had their ATM charges double posted. Be sure and check your account statements to insure that if this happened to you, it gets fixed. Just another step in the smooth transition from WaMu to Chase I am sure. (article)
Years ago I read an article about a guy that started a collections firm whose guiding principle was to be nice to people. The company was hugely successful based largely on that tenet. Perhaps JP Morgan Chases $1.5 billion in loses for the 4th quarter 2009 on their mortgage and credit card portfolios have much to do with the fact that they seem to have taken a strictly adversarial relationship with their customers, the good and the bad ones. Perhaps they should try being nice to their customers instead.
Whew, an overwhelming amount of negative Chase news stories today. You might enjoy this short film entitled Bank of Evil, that features a fictional Chaise bank. (link)
A customer claims that despite refusing to authorize a payment on the phone, twice, Chase went ahead and pulled money from his account at another bank anyways. (story)
Bad bad Chase, Fees & charges | admin January 20, 2010 | 
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