Good news
Time for a little good news. Chase is opening 24 more home ownership centers to help people with their loan modifications. (link)
Loan modification | admin January 13, 2010 | 
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Undercover parallel foreclosure
Read all about Chase’s parallel foreclosure operations, where they start foreclosure proceedings in parallel with trying to modify loans with homeowners. I’m all for people being responsible for commitments they make, but I also think Chase should be UP FRONT about what it is doing.
Customers are a pain in the ass
I’ll leave it up to you to decide if a Senior Vice President of customer service at Chase really said they want their customers to take their business elsewhere. (link)
Chase: inflexible even when you’re dead
Really Chase, do you have to be this inflexible? One customers parents died but they won’t let him close the account from where he lives; he has to go across the country, which would cost more than the account is worth, to the branch where it was opened. Stupid. (story)
Every last penny
Chase customers, this is how your bank treats it customers. If you lose your job and go through tough financial times, but try everything to make things right, Chase will milk every last penny they can out of you and then still repossess your car. (story)
Getting rid of good customers
Is Chase trying to drive the good customers away too? One customer with a Chase credit card was a 10 year customer never late paying. Chase lowered his credit limit. Then, when he went over balance (how the heck can you go over balance, shouldn’t charges get rejected?) they raised his interest rate to 30%. (story)
Charity contest disqualifications
Another of the disqualified organizations for the Chase Facebook charity contest speaks out. They just want Chase to admit they disqualified them because they don’t agree with their mission.
Bad bad Chase | admin January 12, 2010 | Comments (0)
Four-year legal tussle
Daniel Hill was late a couple of times on his credit card in 2005 and in 2006; Chase jacked up the rate on his card to prime + 20.99%. Apparently they messed with the wrong guy because what followed was a four-year legal tussle that ended with Mr. Hill losing on all counts but surely wasting more of Chase’s money than the $13,000 or so Chase claimed he owed them at the end. Kind of interesting reading if you have the time. (legal opinion and order)
Fees & charges, Lawsuits | admin January 11, 2010 | Comments (0)
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