It is clear, at least to me, from all the stories I see, Chase’s bad customer service is not isolated incidents, it is an epidemic. This customer lost their credit card and someone used it to make some fraudulent purchases. Chase refused their claim that the charges were fraud and won’t tell them why.
Customer service, Fraud | admin March 11, 2010 | 
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Man, where to start on this one. Customer gets approved for a temporary loan mod and pays for over a year only to find out that Chase had rejected a permanent mod and was about to foreclose. They never contacted him to inform him of any of this. Same customer deposits a check and Chase reads the amount wrong and as a result the customer gets several NSF charges. He asks them to correct this so they … close his account? Yea, that sounds like Chase. (story)
This guy had been with Chase (or its predecessors) for 44 years. He recently opened a business checking account. Someone (he thinks a Chase employee) got a hold of his never received debit card and racked up $6,200 in charges. Somehow their fraud department missed the totally uncharacteristic charges for a 78 year old single man. Chase refused to refund his money and claimed the he fits the profile of a credit card cheat. Not even the pictures of the woman wearing a dress using his card at the ATM (from the police) would convince Chase to change their mind. So he ditched the bank.
Update to story: After his story was posted on the Huffington Post, Chase apparently got the message they needed to deal with it, so they are returning his $6200. So now we all know the best strategy for dealing with Chase – if you can’t get satisfaction, go to the press!
Fraud | admin | Comments (0)
Chase may send you a letter that carries with it a sense of urgency to sign up for overdraft protection on your debit card, or you might be left unprotected. Don’t fall for it. There is nothing urgent about overdraft protection. When you are out of money, your debit card should stop working.
What a busy day. Another complaint of Chase not recognizing obvious fraud as fraud and sticking customers with the bill when their debit card is compromised.
Fraud | admin | Comments (0)
Have separate accounts for separate businesses with Chase? One customer is wondering how the heck they debited one account for a debit drawn against another one. Or as he put it, “They have done nothing right so far.”
Ineptitude | admin March 10, 2010 | Comments (0)
Well this is interesting. A former Chase assistant vice-president is suing Chase claiming that they substantially misrepresented the value of thousands of credit cards accounts that were packaged for sale. (story)
Bad bad Chase, Lawsuits | admin March 7, 2010 | Comments (0)
