This one from a Criaglist post, soon to be gone, so I am reposting it here.
Here’s a good one:
I rent a room from a friend. We both have Chase accounts.
Last thursday I deposited my unemployment check. The following friday I give my roomie a rent check and told him it was good to go. He takes it to Chase and asks the teller if the funds were available. He was told yes so he deposits my rent check.
The fucking check bounced because Chase held my unemployment check for for five fucking days! In the meantime I get hit with an insufficient funds fee!
CHASE SUCKS!
It sure doesn’t seem like you can trust what Chase employees tell you, it so often turns out to be wrong.
We’ve reported a number of times about Chase’s supposedly helpful text and email alerts that warn customers when their balance goes below a certain threshold. The problem many people have reported is that they texts are only sent at the end of the day, when all deposits and payments are processed together, so there is very little actual hope of avoiding an overdraft with these alerts.
Well, today is the first I heard that Chase actually has the gall to call those alerts “Instant Action,” as we all know they are far from it. They are advertising them with banner ads like this one:
Clicking on the ad takes you to a marketing page for their Instant Action Alerts. At the bottom is their description of how they work:
Alerts on checking and savings accounts will arrive each morning, Tuesday through Saturday, updating you on previous day’s activity. Alerts on credit card accounts will arrive each afternoon, Monday through Friday. Phone delivery time will be based on your area code and time zone.
Phone Alerts are not available for Chase Basic CheckingSM account.
There you have it, from the mouth of Chase itself. If alerts are sent only once a day, and only alert you to the previous days activity, you have very little hope of actually avoiding any insufficient funds events.
I’m a little confused about who they actually settled with, but a couple recently settled a lawsuit originally filed against Washington Mutual in 2008, before WaMu’s seizure and sale to Chase.
What is interesting though is the description of how they were treated by WaMu:
Lori Pestana contacted Washington Mutual, based on its public statements that the bank was interested in assisting distressed borrowers through its Homeowners Assistance Program. The lawsuit states that a company representative told her that to qualify, the couple had to be 50 days delinquent. So, she said, they didn’t pay.
When the Collections Department contacted her in the first week of September 2007, the agent explained that they would need to fill out a form for the program and return it. Lori Pestana offered to mail partial payments, but she was told that would disqualify her from the program.
Instead, on June 30, 2008, the couple were served with a summons and complaint by the Federal National Mortgage Association seeking to evict them.
Sounds familiar, right? This is exactly the kind of thing that Chase is accused of doing, telling homeowners to stop paying their mortgage and then foreclosing on them. Seems like this behavior isn’t new with Chase after all.
If you are a homeowner with a Chase loan and are pursuing a short sale, there is a trap Chase might set that you should look out for. One conscientious real estate agent writes about this in her blog:
After waiting 5 months for approval, my sellers finally received approval from Chase on both a first and second hard-money loan. However, those approval letters contained verbiage that allowed Chase to pursue the sellers for a deficiency. That was unacceptable to the sellers. So, I went back to Chase and requested revised approvals without the deficiency language.
Looks like Chase will try to slip this past unsuspecting homeowners, who are just glad to finally get a short-sale approval. But, if you press them, looks like they will remove the deficiency language.
Low and behold, I received the revised approval letters from Chase yesterday with the deficiency language removed! The letters say: “The amount paid to Chase is for the release of Chase’s security interest, and we will waive the remaining deficiency balance of $XXX,XXX.”
And, her perspective on Chase as a party to a short sale in general is notable:
Some agents don’t want to work with Chase because Chase can take too long to process its short sales.
Here is a sad story of a 125 year old home beautifully restored by a couple who had an ARM loan with contractual limitations on how often the rate could be raised – once every two years. The loan was sold to Chase shortly after it was taken out, and Chase immediately started raising rates and did so every several months, despite the fact that they were not allowed to according to the letter of the loan.
Does Chase just not have a clue about things like this or do they just assume they can clean things like this up with a little lawyering?
I’m not sure I understand what really happened here, but if you take this at face value, the people at this Chase branch are just a bunch of boneheads.
I have been a loyal Chase bank customer for many years. On June 8th, 2010 I went to the Sheepshead bay branch to deposit a check written to my name Joyce Liao. The teller, Maryana Grattan indicated that she felt that there was a problem with the check because I have a Chinese name. Instead of discussing the problem with me she refused to serve me and asked me to leave the bank or she would call security. I asked to talk to the manager and she said that she was the manager. I asked another employee, Demitry Komarovsy, for her name. He responded by grabbing a piece of paper that that I was holding in my hand. I later through the Branch Manager Jason Casal I found out that my account has been closed by the security department without my permission.
Many times in Chase Branches in Sheepshead Bay I have experienced rude service and have had people complain to me while I was shockingly mistreated by employees of your bank. I feel that I have been treated unjustly and insulted by Chase Bank employees Maryana Grattan and Demitry Komarovsy at the Sheepshead Bay Branch. A lady, Sophia Heisley – who was a customer and who witnessed how I was mistreated at the time – told me that she had just filed a complaint for the poor service she received from the Chase Bank a couple weeks ago and would be willing to be my witness, when I file my complaint. I would like to know what Chase Bank will do to improve the service at the Sheepshead branch.
Chase was a no-show for Atlanta’s Save The Dream event designed to help homeowners avoid foreclosure, even though every other major bank attended the event.
Recently, BofA called me with an automated message asking me to give them feedback on a recent experience with them, which happened to be with their fraud department.
Personally, I NEVER pass up an opportunity to give companies, especially when they ask, feedback on my experience with them. Sometimes your feedback DOES make a difference.
I once banked with a smallish bank in Southern California. They invited me to join a group of people for an hour session where they could ask us questions about how they did business and what they could do better.
One of the questions they asked was the thing that annoyed us most about their phone banking service. My comment to them was that it took too many levels to get to a live operator and they should make that easier. About a month later, their phone banking systems first message included an option to dial 0 to get to an operator immediately. I suspect that my feedback helped them make this very important usability change.
The point is, if Chase calls you asking for feedback, please dear God, for the sake of humanity, call them back. 🙂
Customer service, Ineptitude | admin June 17, 2010 | 
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