This is classic Chase ineptness in action.
They will not let me change my address. I’ve tried three times (meaning – with three new moves, but actually multiple attempts each move).
The address in my online account does not match the address they have on file. So I can change that all day long, and it doesn’t matter one bit. I was just in the branch office one more time today attempting to get them to change ALL of my addresses to the one current address. Neither the regular employee nor the branch manager could do it. She (the regular employee) was on the phone with tech support until I finally just had to leave because I had other things to do.
And I have a gazillion emails from tech support myself with them just saying things like, “Huh, I don’t know.” Except they don’t use the word, “huh.” And when I’d call them, I’d be told things like, “I can’t figure out what’s going on. Why don’t you call back in three hours because that’s when the new shift is on and maybe someone there can figure it out.” But they never can.
It’s finally coming to a head though because the bank has a freeze on my account because of the sheer number of returned mails they’ve gotten in the past 3 years. I currently can’t use Bill Pay, I can’t make deposits, I can’t do anything.
When I left today, the woman said she’d email me before the end of today with an update, but I’m thinking that I’m just going to close my account there if it’s not figured out within the next day or two. If they’ll let me do that! They’ll probably tell me I can’t close a frozen account. I am so annoyed by this.
This particular case, where Keith and Sharon Lilley accepted a verbal modification of their mortgage and then were foreclosed upon by Chase, was unfortunately dismissed by the court.
They “applied for modified terms on their mortgage loan with a 125 page fax on April 30, 2009.”4
In June 2009, the Lilleys accepted a verbal modification of the mortgage, and made payments as agreed under the modification through November 2009.
On November 20, 2009, JPMorgan sent an Acceleration Writing (Notice of Intent to Foreclose) to the Lilleys.
The lesson here is don’t trust what isn’t written and properly signed.
In a blow to banks, a circuit court in Florida ruled that banks must provide evidence of ownership when foreclosing on a property.
While not net enough of a legal precedent to provide a solid defense nation-wide, this is a very promising path to pursue of you want to delay your foreclosure, especially in cases where Chase practices parallel foreclosure while not giving homeowners access to the government sponsored HAMP opportunities they are entitled to.
Joshua Hochberg, the examiner tasked into reviewing the failure of Washington Mutual and its sale to JPMorgan Chase for signs of wrong doing released his report today and found that the current settlement before the bankruptcy court is reasonable.
While not surprising given the potential for instability of the nations second largest bank if JPMorgan Chase was found guilty of manipulating WaMu to get a better deal before WaMu failed, the finding is disappointing, especially considering the following statement made by in the report:
It also found that JPMorgan was able to make changes to the FDIC’s purchase and assumption agreement even though other bidders were told it was nonnegotiable.
“While the foregoing facts suggest that the sale process could have been better, they do not, in the examiner’s view, suggest an unfair process under the circumstances or that a different process would have changed the outcome,” the report said.
That deck definitely seemed stacked against WaMu and in favor of JPMorgan Chase.
Ineptitude | admin November 2, 2010 | 
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