Stop payment policy not posted
I guess the days of trusting banks to provide you with all the information you need to make wise financial decisions are over. A couple in Texas put a stop payment on a check through the banks website after looking up the business on the BBB and finding an F rating. Turns out that Texas law says stop payments are only good for six months, and the owner of the business they wrote the check to cashed it 6 months and 6 days after the stop order was placed. Chase denies all responsibility and points to their policy on stop payments. Unfortunately, none of that information was provided online when the stop payment was placed. (story)
Customer service | admin November 15, 2009
