Chase does away with courtesy late fee waiver
According to this story, Chase has officially decided to stop waiving any late fees as a courtesy to loyal and good customers.
When I had forgotten to make my payment this last month, I went online and made the payment and saw that there was a late fee of $39.00. I called Chase and spoke to a representative who refused to waive the late fee, stating that the company has decided not to waive late fees as a courtesy from now on. I asked for a supervisor and she told me she was an account manager and that no matter who I talked to, the fee would not be waived.
Asking to have a late fee waived is not an unreasonable request. Even the most organized of people will occasionally slip-up and when a bank can accommodate that, it’s called good customer service.
This fits in nicely with my theory on Chase not really wanting retail banking customers (just their money).
Customer service, Fees & charges | admin April 21, 2010
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By smartyans, March 30, 2011 @ 9:09 am
this is all crap chase reverses Late fees for people who are good payers and pay good amount of interest
By admin, March 30, 2011 @ 9:28 am
That is not very convincing, especially given all the comments on this site to the contrary.