Chase’s ATM use fee language
You’ve got to love this story, which add more fuel to the feeling most people have these days that banks are just looking to cheat customers with all the small print and unclear language.
Chase says this about using non-Chase ATMs: “$2 each for any non-Chase ATM withdrawal, balance inquiry or transfer. $3 per ATM withdrawal outside the U.S.” You might think that means it costs $2 in the U.S., and $3 outside. You’d be wrong.
Now, a reasonable business would strive to clearly communicate its policies, both to reduce the amount of customer service expense required to deal with customers calling up to ask what gives, and to create a positive rapport with their customers. That clearly isn’t what is going on here.
Bad bad Chase, Fees & charges | admin April 22, 2010
1 Comment
Other Links to this Post
RSS feed for comments on this post. TrackBack URI
By coakl, January 10, 2011 @ 6:22 pm
These are the Chase fees and they are correct.
But the complainer forgot about the non-Chase ATM owner’s surcharge, and thought that both fees were from Chase. It’s particularly bad at Indian casinos which often add a $4 or $5 surcharge. Including the Chase fee of $2, that’s $7 total.
FYI, at its ATM’s, Chase hits all non-Chase ATM users with a $3 surcharge.