Even lawyers have difficulty dealing with Chase
This blog entry by a lawyer contacting Chase on behalf of a customer trying to negotiate a loan modification is funny, and very telling. Turns out even lawyers have difficulty getting somewhere with Chase. Some of the tactics Chase employees use to deflect responsibility: There is no manager in the branch (at 10:30 on a weekday?), transferring you to the managers voice mail box which is so full you can’t leave a message, and telling you the loan is in “review” and can’t be discussed. Basically, they just make up any old excuse.
Loan modification | admin April 9, 2010
