Roadmap of a Chase short-sale
For nine months and three buyers Lauren Moughon tried to close a short sale on her house in Washington. She had to give them the same documents over and over again. Finally she called the local TV news station consumer advocate, who called Chase, and they immediately pulled their head out of wherever it was and closed the deal.
Is that really the only thing that will make Chase respond?
Customer service, Ineptitude | admin May 26, 2010
