If Chase harasses you on the phone …
Some Chase customers have reported abusive tactics by Chase employees or by collections agencies hired by Chase to track down delinquent debt. While the ability of a company like Chase to legitimately go after debt that it owed to it is not in question here, its tactics often are, and they can be abusive, as are the Chase policies, fees, and interest rates that often drive people to stop paying down their debt, because they can’t get ahead.
Well take notice Chase. A jury recently awarded a man $1.5 million in punitive damages after a debt collector left harassing, abusive, and offensive messages on his voice mail.
It is always a good idea to document everything that happens in your discussions with Chase, including saving any phone messages they might have left for you.