Chase below average on Yelp
As an exercise, I searched Yelp for Chase in New York City, added up the total number of stars they got and divided by the number of reviews. Chase’s total score for New York city is 2.21 out of 5 stars.
I did the same for the bank I use, First Republic, for New York City. Admittedly, there are far fewer reviews. They scored a 4.67 out of 5 stars. In San Francisco, where First Republic has far more reviews, they still stored about the same on average.
Unlike some of the West Coast cities where Chase is unpopular due to their takeover of WaMu (and many subsequent snafus) Chase has been in NYC for a very long time. They should have gotten it right by now.
Customer service | admin June 6, 2010
