Chase agrees to reverse fee, if you sign up for additional services
Is this Chase’s new way to force people into signing up for services they don’t need?
This customer went to a Chase branch to complain about an incorrectly levied service charge and was bombarded by offers of every kind. At one point, the teller told him that they would waive the fee if they could show him how to use online bill payment.
His other observation was that the fact that Chase employees were bombarding customers with a ton of offers in the branch made the wait time longer for those in line.
Nice work Chase.
Bad bad Chase, Fees & charges | admin June 11, 2010
