Chase refuses to help customer because of Chinese name
I’m not sure I understand what really happened here, but if you take this at face value, the people at this Chase branch are just a bunch of boneheads.
I have been a loyal Chase bank customer for many years. On June 8th, 2010 I went to the Sheepshead bay branch to deposit a check written to my name Joyce Liao. The teller, Maryana Grattan indicated that she felt that there was a problem with the check because I have a Chinese name. Instead of discussing the problem with me she refused to serve me and asked me to leave the bank or she would call security. I asked to talk to the manager and she said that she was the manager. I asked another employee, Demitry Komarovsy, for her name. He responded by grabbing a piece of paper that that I was holding in my hand. I later through the Branch Manager Jason Casal I found out that my account has been closed by the security department without my permission.
Many times in Chase Branches in Sheepshead Bay I have experienced rude service and have had people complain to me while I was shockingly mistreated by employees of your bank. I feel that I have been treated unjustly and insulted by Chase Bank employees Maryana Grattan and Demitry Komarovsy at the Sheepshead Bay Branch. A lady, Sophia Heisley – who was a customer and who witnessed how I was mistreated at the time – told me that she had just filed a complaint for the poor service she received from the Chase Bank a couple weeks ago and would be willing to be my witness, when I file my complaint. I would like to know what Chase Bank will do to improve the service at the Sheepshead branch.
Bad bad Chase | admin June 15, 2010
