Does Chase act illegally on purpose?

Here is a sad story of a 125 year old home beautifully restored by a couple who had an ARM loan with contractual limitations on how often the rate could be raised – once every two years.  The loan was sold to Chase shortly after it was taken out, and Chase immediately started raising rates and did so every several months, despite the fact that they were not allowed to according to the letter of the loan.

Does Chase just not have a clue about things like this or do they just assume they can clean things like this up with a little lawyering?

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