Chase getting desperate, obnoxious for overdraft sign-ups
It was bad enough when Chase was sending people repeated fear-based letters about signing up for the new opt-in overdraft protection (they must stop automatically enabling this fee maker for customers starting August 15th), but now they have representatives accosting people who come to the bank to use the ATM:
Anyway, so I was in a Chase branch near my apartment in [redacted] on Saturday morning around 10am, grabbing cash before hitting up the local farmer’s market. And in the area where the ATMs are, there was a Chase employee standing there, talking to a customer. The Chase employee kept saying, “It’ll only take 10 minutes,” and the customer kept saying no. I went to the ATM, took out my $40, and went to leave when the employee stopped me. I was a little surprised – usually most people just get their money and go, right? – when the employee asked me, “Excuse me, but I have a question. Have you made a decision about your debit card overdraft coverage?” I was pretty taken aback that they are now having employees directly ask customers who are just in the bank to use the ATMs. I told her simply “yes” and walked out the door.
Chase is either desperate to shore up their fee income or has just decided that the normal bounds of being obnixious to your customers no longer applies. Perhaps both.
Advertising, Bad bad Chase | admin August 2, 2010
