Clueless about the law
One California homeowner (and fire victim) was charged a cancellation fee for paying off his home equity line, despite that practice being against CA law. He informed WaMu/Chase about the law, but they were clueless. He took them to court, but they didn’t show. He contacted the press, and Chase finally said they would do someting about it. Is that what is necessary to get Chase to get a clue?