Can calling Chase executive customer service help you?
This story on Consumerist sure sounds great:
Contacting Chase Executive Customer Service Saves Reader $240/Year In Fees
And indeed, when the customer had a problem, Chase Executive Customer Service was able to solve it. I recommend everyone try this if they aren’t getting their problem with Chase solved. Here are some numbers to try:
1-888-622-7547 – extension 4350
847-488-6833, or 888-622-7547 x 6833 – Jessica Pozehl
But if you actually read the story, you find that what caused the problem in the first place is the same old Chase cluelessness.
- WaMu customer’s account converted to Chase, but there is no exact type of account that matches is WaMu account
- Chase doesn’t bother contacting the customer to ask them what type of account they want, and just chooses what they think is the closest tone. Of course, it has fees that his original account didn’t.
- Customer sees the fees and complains. Chase agrees to waive the fee for one month (minimum balance fee) but then customer is surprised to find that they’ve actually converted his account into a different type. Of course they didn’t mention this when talking to him.
- Customer calls Chase to ask for help, they say they’ll look into it and call him back.
- No one calls him back.
- Customer calls Chase to ask for help, they say they’ll look into it and call him back.
- No one calls him back.
It was at that point he called Chase Executive Customer Service. Is that really going to be the solution for all of Chase’s mistakes?
Ineptitude | admin September 3, 2010
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By Suzi W, October 25, 2010 @ 2:11 pm
March 2010 Chase posted my mortgage payment (paid via phone) to someone else’s loan. When I called them about it they confirmed receipt of my payment, gave me a Case Id#, and promised to correct it immediately. Seven months and many phone calls later not only has the payment not been posted to my loan, but they have been reporting me as 30 days late for 7 months. I’ve spoken with numerous customer service reps each of whom has read the full file of notes to me and supposedly sent an email to a supervisor named Jamie (no last name). Two weeks ago I was able to get through to a manager named Josh who also promised to correct the problem immediately. NOTHING. Today I called the executive office number and was told to wait 7-10 days for someone to call me. This is the same thing I was told every time I called customer service. This is their mistake. I did nothing wrong. I pay on time every month. WHAT IS WRONG WITH THEM???