Chase online banking downtime misinformation continues
Website Chicago Breaking Business reports the following:
The online sites for Chase retail banking and credit card transactions are down due to technical problems, a spokesman for JPMorgan Chase & Co. confirmed this morning. The problem began overnight, and the company is working to fix it, said spokesman Tom Kelly.
The bank urges customers to conduct their transactions at a branch or by phone, at 800-935-9935. A recording at that phone number tells callers to expect a long wait to speak with a banker.
In this little bit Chase has communicated about the outage, they are still not telling the truth. It did not begin overnight. It clearly began sometime yesterday morning or afternoon.
Update: 10:30 am PT: A slightly different story has appeared on ABC News and while the story still claims the site has been down since last night, Chase’s spokesman is now quoted as saying:
The service has been down since Monday night, but bank spokesman Thomas Kelly couldn’t specify the exact time service was disrupted.
Does this mean they don’t know when it went down?
Update 9/15/10: A comment on this story suggests that Chase had a scheduled maintenance window on Sunday.
Actually, they did have maintenance scheduled for Sunday Morning. Sunday afternoon and night site worked and crashed Monday evening before 4 pm or so, also noteworthy is that the site crashed last month as well, but made no news splash as the outage was mostly in the weekend. It did captured by a few websites that collect Chase gripes..
In all fairness to Chase, we have to entertain the possibility perhaps the maintenance message was up because of the close proximity to the maintenance window the day before if in fact there was one (you can’t believe everything you read). Or not. It is disturbing to hear that they might have had an outage last month as well.
Bad bad Chase, Ineptitude, outages | admin September 14, 2010
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By Shar, September 14, 2010 @ 8:46 am
I read the same article and was thinking the same thing…this started yesterday morning – They are lying to us!!! Pretty scary
By k, September 14, 2010 @ 12:43 pm
I can vouch for the morning or afternoon depending on time zone. I have been trying to get online since yesterday morning HST, which would have barely been afternoon for the mainland west coast, and mid-afternoon for the east coast. It could have happened even earlier, or perhaps as late as what one might consider “evening” on the east coast, but unless this guy is in Europe or somewhere else, there is no way it started as late as “overnight”. Ineptitude is right.