Chase online down – where is the media?

You would think that a 24 hours outage on the second largest bank in the US would elicit a bit more of a response from the mainstream media.  So far, I the only large media company that appears to have any information on the Chase bank online outage is Bloomberg.

Included in the sites I have checked for any trace of information (but found none) are the Wall Street Journal, New York Times, LA Times, Fox Business, San Francisco Chronicle, and USA Today.  Checking Google News ought to turn up stories on ANY mainstream media site, but there is nothing.

Update:  Now Fox Business is running the story, but it is the same thing Chicago Breaking Business reported hours ago.

Update:  Now ABC News is running the story.

Update 1 pm PT/4 pm ET:  Ok, now the mainstream media is getting on board.  The New York Times, LA Times, and San Francisco Chronicle all are repeating essentially the same story we’ve seen earlier on Chicago Breaking Business and Bloomberg earlier today.  So far no one is reporting any more details probably because Chase hasn’t released any.

categories Ineptitude, outages | September 14, 2010

25 Comments

  • By Seattlenerd, September 14, 2010 @ 9:42 am

    You’re assuming the “mainstream media” actually has newsrooms that are still staffed sufficiently to ferret out this kind of news. They don’t, and are still cutting, right and left. Business and personal finance news (into which this usually falls) are some of the hardest hit areas.

    If you look at the Pew study this week, online news sources are rapidly replacing the no-longer mainstream (read: “mass”) news media.

  • By admin, September 14, 2010 @ 10:09 am

    Good point.

  • By Jerry, September 14, 2010 @ 10:29 am

    Here is a report at ABC News/Money

    http://abcnews.go.com/Business/wireStory?id=11634584

  • By Jerry, September 14, 2010 @ 10:41 am

    I find several sources that all just say the obvious — “they are down”. Nothing about what happened or when service is expected to be restored.

  • By Larry, September 14, 2010 @ 10:50 am

    foxbusiness.com is running it now too.

    http://www.foxbusiness.com/markets/2010/09/14/chase-online-banking-breaks/?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed:+foxbusiness/latest+(Internal+-+Latest+News+-+Text)

  • By Larry, September 14, 2010 @ 10:53 am

    BTW, I used their online site several times during the day yesterday with the last time around 5pm yesterday, central time, so it hasn’t been down 24 or more hours like some have claimed. However, this is definately not cool. Commercial customers need access to their money.

  • By John, September 14, 2010 @ 10:53 am

    So I just called chase customer service (online) to get an idea how long this might last (24 hours huh?), and they had no idea, which I found interesting in that to me it means it’s 24 hours after the outage started (24+?) and yet they still have no clue what caused the outage, because if they did, well they’d know how to fix it.

    It’s excellent that this is happening in the middle of the month when numerous people get paid and lots of people (me included) pay their bills, mostly online, hell some places I wouldn’t even know WHERE to send the check if I had to.

    I hated these guys when they were WAMU but now I seriously need a new bank.

  • By sglick, September 14, 2010 @ 10:57 am

    Seriously, why would the CORPORATE media ‘report’ on one of their masters?! No one, not even that weasel Drudge wants to touch something like this…as otherwise, they’ll get their credit card rates jacked up and/or denied any kind of sweetheart loans from the banking giant multinational.

  • By admin, September 14, 2010 @ 11:01 am

    From various reports, it seems more likely that they were experiencing periodic problems before the full-scale outage that started sometime yesterday late afternoon.

  • By Steve, September 14, 2010 @ 11:02 am

    I made a credit card payment at the (surprisingly empty) branch. Receipt is amusing:
    REAL TIME. REALLY EASY. MANAGE YOUR ACCOUNT YOUR WAY AT CHASE.COM. GET INSTANT ACCESS TO YOUR ACCOUNT WHENEVER AND WHEREVER YOU WANT. SIGN UP TODAY AT CHASE.COM/CHASEONLINE

  • By Larry, September 14, 2010 @ 11:30 am

    Question Chase needs to answer: will the bill payments I set up yesterday to be paid today be paid today?

  • By jennifer, September 14, 2010 @ 12:04 pm

    http://www.foxbusiness.com/markets/2010/09/14/chase-online-banking-breaks/

  • By Daphne, September 14, 2010 @ 12:05 pm

    I have deposited $5000 on sunday, and I had no idea their website was down, I went home to check my account balance, the $ was there. but suddenly today they sent me an email saying I only have 8X$ left in my checkings account. I am freaking out :/

  • By sean, September 14, 2010 @ 12:25 pm

    the Chase CEO is apologizing. no other news unfortunately.

    http://www.foxbusiness.com/markets/2010/09/14/jpmorgan-ceo-dimon-apologizes-chase-website-disruption/

    i’m glad i paid my credit card bill off early–it would have been due today.

  • By Steve, September 14, 2010 @ 12:34 pm

    Computerworld has an article now

    http://www.computerworld.com/s/article/9185420/JPMorgan_Chase_s_online_banking_site_crashes

  • By Troy, September 14, 2010 @ 12:36 pm

    Unreal! Same thing happened to me with the deposit situation. I made a deposit yesterday, and now they are saying they never received it! …I got through to the customer service, they said it could be DAYS before the website is back up and running.

  • By Mordche, September 14, 2010 @ 12:38 pm

    It seems to me there was a hacking or something like this, as the text msg based banking is working, ATMs are working, tellers are working, this means that the internal system is working perfect.
    The only piece not working is the website and being that it takes that long. Being that my background is business related web site programming, I am starting to think that some hacker got into their system and they are trying to find the hole in the system, and they haven’t figured it out yet, this is scary.

    Let’s be honest every big web site one time or another was being attacked by hackers, and everyone had a plan or a fix within hours, this is taking too long, might be that they are just figuring out the extend of the break-in who knows

  • By Mordche, September 14, 2010 @ 12:47 pm

    In yahoo answers there is a post from someone who says is a chase employee and he is saying

    “A server just went down and all online info is being transferred to the new one, hopefully up by 7 pm local time today 9/14. All funds are safe and no they weren’t hacked. It was one of the many profile servers and with it going down caused the rest to be taken down

    Update I work in the online dept at chase and yes that is what happened sorry to burst your bubble and no there was no hacking involved”

    http://answers.yahoo.com/question/index?qid=20100914024931AAntNHI&cp=2

    I don’t know if he really is one, or just pretending, but I don’t believe him one bit

  • By k, September 14, 2010 @ 12:49 pm

    I am in Hawaii and I just confirmed that I tried to access the site over the weekend (either Saturday or Sunday) and the “scheduled maintenance” message was posted. I tried again Monday morning and it then said something about “technical” problems. This has been going on for longer than just last night regardless of timezone!!!!!

  • By Steve, September 14, 2010 @ 12:57 pm

    New York Times

    http://bucks.blogs.nytimes.com/2010/09/14/chases-online-banking-outage/

  • By John, September 14, 2010 @ 1:00 pm

    I’m sorry, I don’t buy the chase employee answer from yahoo answers…they don’t have back ups? They don’t have extra servers. ONE server went down and the whole web site for all of chase stopped working. There’s no way that web site is hosted on ONE server.

    That’s either a chase employee spinning for his (her) company or just BS, because one server shouldn’t cause a 24 hour outage. If it does it means their back up and server system sucks and their entier IT dept should be fired

  • By Seattlenerd, September 14, 2010 @ 1:40 pm

    The Associated Press was on this story pretty early (ABC, for example, posted the AP story). Many news outlets are AP subscribers and probably were alerted to the problem by the AS dispatch and spurred to develop their own stories, even if they didn’t run it verbatim themselves.

  • By Anon (for obv. reasons), September 14, 2010 @ 2:25 pm

    Check your statements the moment the site comes back online.

    I’ve never had any issues with my Chase card, and the physical card has never been lost. It is in my possession, and I make all my internet purchase via secure wifi and only via trusted sites using https. I’m also usually on a secure VPN.

    This morning, within about 12-18 hours of the Chase site going down, I got a call from Chase fraud department asking if I had approved approx. $600 in fraudulent charges to my account. Coincidence? I hope so, but the paranoid customer in me tells me that records have been compromised. I’m placing a fraud alert on my credit reports and will be requesting a free credit report later this week.

  • By sglick, September 14, 2010 @ 3:04 pm

    Yea, I agree…the Yahoo Answers answer is TOTAL NONSENSE. Come’on, are we that gullible Chase? Only Rip Van Winkle would buy that ‘excuse’ of one lonely server going belly-up could lead to the entire system going kaput.

    Please Chase, treat your customers with a little respect. While you’re clearly a bunch of idiots, we are not.

  • By John, September 14, 2010 @ 7:21 pm

    If you read most of these stories, they speak of the outage as if it’s been fixed.

    They say things like “the service WAS down for much of the day Tuesday.”

    Umm. It’s STILL down.

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