Chase online down – 1 pm PT/4 pm ET update
Piecing together various reports, we are pegging the start of this outage was between 4 and 6 pm PT (7 and 9 pm ET) yesterday. That means the outage is now 19-21 hours old. It is likely that this outage was preceded by periodic problems for as many as 48 hours before the full-scale outage started.
Chase ran “down due to scheduled maintenance” message until 12:30 am PT/3:30 am ET this morning and then changed to a “temporarily unavailable” message which they are still running.
So far we’ve only seen two reports of statements by Chase, one by spokesman Tom Kelly:
The problem began overnight, and the company is working to fix it
bank spokesman Thomas Kelly couldn’t specify the exact time service was disrupted.
This statement appears to be somewhat misleading as many reports put the start of the outage earlier than “overnight.” In another report:
Bank spokesman Thomas Kelly couldn’t specify the exact time service was disrupted.
It seems possible that Chase may not have a good handle on when the problem started.
In another comment CEO Jamie Dimon apologized for the outage. Chase has made no other official statements about the cause or duration of the outage that we have seen.
We’ve seen various reports from people who say they have talked to customer service reps that claimed the site would be back up as soon as 30 minutes (at 10 am PT/1 pm ET) which it obviously hasn’t, to 3 hours (11:30 PT/2:30 ET). I think it is safe to say that Chase may themselves not have a good idea of how long this problem will take to resolve.
Reports seem to indicate that branch operations, ATM’s and telephone banking are all functioning properly, although phone banking has a considerable wait. By some reports branch traffic is light. There have been no reports on whether online transactions such as money transfers or bill payments are functioning.
That is all the information we’ve seen so far.
Ineptitude, outages | admin September 14, 2010
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By Seattlenerd, September 14, 2010 @ 1:35 pm
I noticed the outage around 6pm PT yesterday. When I was trying to pay my credit card bill. (Yes: I was trying to GIVE Chase money.)
If this goes on much longer, I’ll have to see if I can fish out the statement envelope from the recycling bin and actually mail in a payment check. How, uh, 1990s.
By John, September 14, 2010 @ 1:38 pm
Just to say it again, maybe I got lucky and got an honest rep. I was told they had no idea when the problem would be solved (and to me that meant they had no idea what caused it) and this was about 3.5 hours ago.
By k, September 14, 2010 @ 2:13 pm
Thanks John for posting this info. I was just about to ask if anyone knew what exactly the problem is.
By John, September 14, 2010 @ 2:22 pm
K
That’s the thing that made me decide once and for all to switch banks. (I have issues with WAMU long before the merger). Close to 24 hours later and it seems they have NO CLUE the cause of this problem. This is unacceptable on so many levels, i’m a geek, i work with web stuff as part of my job. It’s an abomination that they don’t know what the problem is and that lie about ‘server transfer’ is nonsense on so many levels
By KF, September 14, 2010 @ 2:27 pm
I tried to login to the chase iphone app to check my balance and I was unable to get through. This was at 5 pm PT. I called Chase this morning at 8:30 PT and was told online banking would be up and running at 4 pm EST. Nothing. When I called back, I was told to “check again tomorrow”.
By Kaos, September 14, 2010 @ 2:49 pm
I was able to verify via IVR that an ACH Credit to my Chase Small Business account from another bank was correctly processed overnight Monday into Tuesday.