Chase online banking outage – 10 pm PT/1 am ET update – IT’S UP!
Our test server logs show that at 10:03 pm PT/1:03 am ET the chase.com server abruptly closed a connection to our test program and this is presumably when they brought the site back up. It is now 10:30 pm PT/1:30 am ET and the chase.com main page is once again showing the login fields. Ok so they squeaked by with their statement that the service would be back up “this evening”.
That puts this outage at around 28-30 hours long.
Since I don’t personally have a Chase account, I can’t try to log in and check the online banking and credit card services. If you are a Chase customer and have any kind of experience using the website now, please leave word of what you find in the comments.
Ineptitude, outages | admin September 14, 2010
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By Kaos, September 14, 2010 @ 11:31 pm
I was able to log into my Small Business account at 2:25am ET on September 15th and all now looks OK with web access.
By JEP, September 15, 2010 @ 5:39 am
Yes–the great Chase Outage of 2010 is major suckage. I am a Chase Customer (sadly) and they suck bad. No explanation, no apology, nothing. Maybe I should move my pittance of money to BoA (who suck less)
By Shar, September 15, 2010 @ 6:02 am
I was able to log on to my personal accounts and perform a transfer with no problem.
By Charlie, September 15, 2010 @ 6:42 am
I am still unable to login. Personal customer, in michigan, Mobile and Standard website is down.
By john, September 15, 2010 @ 6:43 am
looks like their service is down again. When trying to log-in, the connection fails.
By Robert, September 15, 2010 @ 6:45 am
it is down again
wow how inept can chase be?
By Robert, September 15, 2010 @ 6:46 am
down again
By CousinEddy, September 15, 2010 @ 6:58 am
Yep, all was working well after midnight in Texas. Now, this morning, it gives you the login screen, but timeouts: “The server at mfasa.chase.com is taking too long to respond.”
My guess is their system is being overloaded with customers who are realizing it is up and running and trying to login to check their accounts, pay bills, and transfer money OR Chase didn’t fix the real problem and is about to have itself a MAJOR media smackdown.
I think I can smell those WinServers melting from here!
Let’s see how the market treats JPM stock price today…
By Larry, September 15, 2010 @ 7:00 am
Tried to log several times, the last at 8:50 CDT 09/14. While the site “appears” to be up, I receive the a message “The webpage at https://mfasa.chase.com/auth/fcc/login might be temporarily down or it may have moved permanently to a new web address.” Possibly servers are now overloaded. However, this is still bad service that Chase should have prepared for. It really raises a question about the overall competency of Chase.