Mysterious Chase ATM outage
One customer’s deposits were never recorded because of what a Chase employee called an ATM outage. Gee, is this kind of thing common with Chase?
My iPhone: DING! DING! DING!!!
Half awake, I pick up the phone to find out my account is several hundred dollars in the negative via text message!! Odd as I had just deposited several hundred dollars THE DAY BEFORE!!And what little funds remained in my account, where had those gone? Lost in space!! I go to being half awake to full blown panic as I wipe the sleep from my eyes!! How can this be!?!?!
My iPhone: DING! DING! DING!!
Another text message indicating that my account is even further into the red! What the hell ladies and gents, what the hell!?!?!
I call Chase to find out that they have no record of my deposit. I say I have a receipt and pictures on the receipt of my checks to prove it!!! The Chase representative sees something that are, in fact, my deposits!!! As I am on the phone trying to get this sorted, I see that Chase not only lost my money but had the gall to blast me with THREE INSUFFICIENT FUNDS CHARGES TOTALING MORE THAN 100 DOLLARS!!! It’s as if Chaseknocked me to the ground, pissed on me, then held me down for a few moments more to defecate on me!!!
I’m sent to the claims department and told that there was an ATM outage that caused anyone who deposited their money via ATM to lose it. They assured me over the next several days, they will reimburse me for everything including the insufficient funds fees.
The companies motto on ads that I see on TV are “Chase what matters.” Chase I did; MY MONEY LOST AT YOUR BANK!!!!
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By David, October 9, 2010 @ 11:19 pm
Chase online is down YET AGAIN! (October 9). This is the third time (unscheduled) in a month. Here is link to page I get when I try to log in:
https://chaseonline.chase.com/content/ecpweb/sso/document/chase_outage.htm
It is now 11:10 PM (PST), and this has been going on for at least an hour. A friend of mine was hit with over $100 in late fees during the last online outage (in September), which lasted about 3 days, because her online bill payments did not go through on time. And to make matters worse, the last two times I visited the nearest Chase branch, they were closed due to “problems with our computer system” and so I had to make my deposits at another branch. I can’t take much more of this. I am a patient man, but I am seriously considering switching banks.
By Ricardo, October 10, 2010 @ 12:18 am
Thanks for getting the word out on my story and the alleged ATM “outage.” I swear this company is out to shave years off my life. Keep up the great work.
By brett, October 10, 2010 @ 11:14 am
Last night I was at the bar and all of a sudden my card is getting denied. Plenty of money in the bank. Call chase. “You are unable to access your funds at the time due to outage” WTF No warning no nothing. This is the fourth time this has happened to me this year. One time I was left high and dry after putting over 400 dollars worth of groceries in my shopping cart. I’ll be switching banks monday.
By greg, January 24, 2011 @ 1:03 pm
Chase paid .3838 per dollar for wamu Iwish I could do that.