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Chase screws up pee-wee football account

Many of the problems people have with Chase seem to be related to communication – either miss-communication, lack of communication, or Chase employees simply giving out the wrong information. Take for example this story: A pee-wee football team goes into Chase to set up an account to accept donations to send the team to the football championships. Chase, in its infinite wisdom sets up a regular account instead of a donation account. Problem is, a regular account can only accept deposits (donations) from account signers, not anyone.

But then they pile lack of communication on top of miss-communication:

Calhoun says Chase never notified the team when they began declining the deposits, and his concern is whether people will still want to donate again after being turned away once already.

Seems like a no-brainer that when you have tens of people trying to make donations to an account that isn’t set up properly for it, you might want to notify the account holder.

But that’s just Chase for you.

Customer service, Ineptitude | admin November 21, 2010