Problems depositing checks with Chase iPhone app
We received this comment and it brings up an interesting deficiency in Chase’s iPhone app:
I deposited a check with my iphone and it was returned. Chase charged a fee of $10 because the iphone photo was not complete of the front check. I am sure I took the photo but the app doesn’t save the photo in your cellular, It will be the last iphone deposit I will make with Chase. Sorry !!
The question here is why is Chase using this as an opportunity to ding a customer with a fee? If Chase was reasonable, when something like this occurred, it would be reviewed by an actual person and, seeing it was a technology failure, the customer would NOT be charged a fee but perhaps emailed instructions on how to better use the technology.
But as one customer discovered when the deposited a check written in red ink, which caused Chase to flag fraud and close their account, real people don’t actually review out-of-the-ordinary events at Chase.
Or better yet, their technology would actually recognize an incomplete check.
Ineptitude | admin February 3, 2011
1 Comment
Other Links to this Post
RSS feed for comments on this post. TrackBack URI
By coakl, February 10, 2011 @ 3:11 pm
The other problem is that Chase’s scanners (ATM and teller) frequently misread account numbers.
Many Chase account numbers differ by as little as 1 digit from another valid Chase account number.
If the misreading happens to result in your account number being used, you will be hit with the item (deposit, withdrawal, inclearing check, electronic debit) and whatever fee that it may cause.
You are literally at the mercy of the handwriting and penmanship of Chase tellers and other Chase customers NATIONWIDE. The mistake could happen anywhere. The most frequent error is 7 misread as a 2 and vice-versa. If you have a 7 or 2 in your Chase account number, that’s one more reason to close your account.