Can WaMu get anything right?
Christine writes:
“I have been a customer for more than 2yrs and the only reason why I opened an account with them is because they were right across the street from my job and around the corner from my house. I make a payment to my student loan every 2weeks Friday when I get paid like clockwork. On Tuesday I go on to my wamu account to see if it cleared and I saw that my account was credited $500. I called wamu and asked them why my account was credited and the women by the name of Shanna (which by the way had a very nasty attitude) told me that it was my student loan sallie mae’s fault. That she will send me “the famous letter” (because they don’t have the balls to tell you what really happened over the phone) Shanna told me I had to wait 5 business days for my letter, so in the mean time i called sallie mae to see what happened and they told me that they tried to withdrawal the amount and that wamu told them that I put a stop payment on the account. Sallie mae sent me a letter stating what happened and everything. Five business days came and went so I called back and told Anna my situation and told her I didn’t not receive the letter and I spoke to Shanna. Anna told me that the reason that I did not receive the letter was because Shanna noted on the account that I was very nasty so she did not send it out!! I told Anna that how is it that I was nasty when I got her name and the conformation number for the letter she was supposed to send out when you get a conformation letter at the end of the call????? So I went on and was asking question on what is going on and I was reading the letter salliemae sent me and all they could do was “the famous letter” once again. Finally the letter came and I stated that I stopped the payment from going through and that it will keep reoccurring until December 29th,2008!!!!!!!! . So I called back a third time and spoke with a manager. I told him how is it that you have the nerve to lie and stay that I stopped this payment when I make the same payment every two weeks. His response is that maybe you didn’t have enough in the account so you took it back! I said I took it back??? Ok now if I took it back wouldn’t there be a charge for stopping a payment?? Do you see that on my account??? No right! Do you see that I called to stop a payment? No right! So how is it that I stopped the payment then? I told him this is ridiculous! I am accruing more interest on my loan because of your mistake! So I went to make the payment over the phone since I use a check to pay for my loan on salliemae’s website and they still couldn’t get the money out!! The same thing happened again! They are supposed to be the best bank, the best customer service, well where is it? because I have never seen it. The bank I go to in the financial district no matter what time you go to the bank the line is out the door because 99% of the time there is only 1 teller and that teller is inexperience and don’t know anything. I can’t wait till tomorrow so I can get paid get all of my money and close that account that I should have closed a long time ago! They deserve what ever comes! That serves them right for charging people a ridiculous amount day after day and then turn around and complain why we cant pay for it! They are the reason why we cant save anything because they are always coming up with new charges everyday!. About the overdraft fees, this bank don’t even offer you anything secure. I just signed up with Citibank and that was the first thing they asked me when I opened my Citibank account. The only good thing about wamu is the free money orders that is it!!
Happy to be gone!”
Customer service, Ineptitude | admin September 18, 2008
