Timing and “planned” outages
From a reader:
I’m speechless. It’s one day before income taxes are due, and Chase is offline for two days doing major (planned) system upgrades. So basically, I can’t find out how much money is in my account until Monday. But they’re sorry for the inconvenience!
No mobile, no customer service by phone, and I’m not sure if you can get info online because they insist I’m on a new computer (I’m not, but I’m using my *mobile* hotspot, and they don’t recognize the IP address) so they want me to verify my login information – by text, voice, email, or customer support call – but none of those things are working!
Ack.
Ineptitude | admin April 14, 2013
By jon, April 15, 2013 @ 5:40 pm
Same thing happened to me.I was on the phone 6 times w them today every rep gave me a different story!