Disputing charges is no help
This customer’s experience ALONE would be enough for me to dump my Chase Visa card. Seems he purchased something for over $3,000 and never received it. When he tried to dispute the charge through Chase, they denied the dispute because they couldn’t contact the merchant that made the charge. Huh? Getting robbed by a fly-by-night outfit that disappear is EXACTLY what your ability to dispute charges on your credit card is supposed to protect you from. The final denial happened after nearly illiterate letters from Chase, and a serious runaround that makes you wonder if anyone there knows what they are doing.
Bad bad Chase, Ineptitude | admin March 25, 2010
