Hi, My name is Dolly, I have been a customer of Wamu for years and have similar story written by somebody a couple of months ago. When I was about to have an extended travel overseas, I wrote my brother a rather large amount of check to take care my credit cards and other bills while I am away. After I got on the plane and arrived my destinations, I received news that the check has been returned by the bank. So I got online and tried to pay all the bills thru the bank's Billpay features. Somehow the bills also didn't get paid. Out of frustration I made an oversea called to the bank and was directed to "Risk Operations" Dept. The dept asked me a few questions which I answered correctly and suddenly and cut the conversation by saying, "I cannot identify you" While I challenged them to ask all kind of questions that others might not know. When I asked to speak to someone in charge, the person said, I have to be able to identify you in order for you to speak to my supervisor. Finally I told them considering my situation in overseas, may I go to an American embassy and get a notarized letter to confirm my identity. The answer is still "NO." The account status is "Frozen." according to the bank branch manager.

Friends, I am really frustrated to imagine how much penalty or late fees plus finance charges and probably my credit standing this will cause when I came back, while it is not my fault at all. I know for sure when I got back home to immediately end my relation with the bank and to warn all my friends and families to avoid Wamu at any cost.

Is there any suggestion what I can do to recover damages done to me?


Thank you for sharing and listening

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I would suggest filing a Better Business Bureau complaint, filing a complaint with the OCC (Office of the Comptroller of the Currency) who regulates Chase (who owns WaMu now). Additionally, I would contact the consumer advocate at your local TV station(s) or newspaper(s). I've seen plenty of examples where being contacted by a consumer advocate can cause an organization to completely reverse their obstinate position.