A few of our experiences from WaMu include the following:

1. Last summer WaMu made a mistake in processing our payment. We had to
spend at least 30 hours on the phone to rectify a mistake that was a
simple accounting error. WaMu personnel, in customer service, were not
able to solve the problem and repeatedly blamed it on us. (One agent even
had the audacity to tell me that the error was due to my handwriting!)
Finally, after over 50 phone calls, 15 faxes, and 45 email messages, it
was resolved. We did not receive any apology letters or follow-up phone
calls.

More, we wrote two letters - detailing our frustrations - to both the CEO,
VP, and board members. We did not receive any reply.

2. Therefore we decided to switch mortgage providers. We refinanced this
winter. First we had to pay a $507.00 fee to cancel the home equity line
of credit, the same that we NEVER ONCE USED, EVER. So, simply to stop the
account we had to pay the fee. Otherwise we would have been unable to
refinance with the new provider.

3. The loan payoff, for WaMu, is 3.2.09. As such, and as we elected to
move to auto payments after the debacle last summer, I called to cancel
auto pay for 3.1.09. (Obviously, since we already paid the loan off in
full, but the funds will be applied on 3.2.09). When I called to cancel
auto pay, the agent helped me with no mention of any penalty, etc. He
simply said that the auto pay was removed and all was well.

However, today I received a letter in the mail stating that we will be
charged a $200.00 fee for removing auto pay. The letter states that the
fee is valid because we had committed to having auto pay for 24 months.
The fact that this time constraint was NEVER mentioned, either when we
established auto pay (basically to protect ourselves from the global
incompetence of WaMu) or when we canceled is curious.

WE WILL NEVER DO BUSINESS WITH WA MU AGAIN. THEIR CUSTOMER SERVICE IS
ATROCIOUS AND THEIR FEES ARE UNJUST. THEY RUN A SHAMEFUL BUSINESS