Chase win’s award from plain language group
Chase was recently awarded a WonderMark award (as in “I wonder what they were thinking”) for the lack of clarity in their recent letter to account holders announcing changes to their accounts. For example:
If we do not receive any Minimum Payment within 60 days of the date and time due, the Penalty APR will be applicable to all otustanding balances and future transactions on your Account. However, if we receive six consecutive Minimum Payments by the date and time due beginning with the first payment due after the effective date of the increase, we will stop applying the Penatly APR to transactions that occured prior to or within 14 days after we provide you notice of the APR increase. For balances that we stop applying the Penatly APR to, we will apply APRs that would have applied at that date if the Penalty APR had never been applicable.
Clearly they are still playing games trying to deceive customers.
Bad bad Chase, Fees & charges | admin May 13, 2010
