Customer changes password, can’t login to pay auto loan
Is this a new way for Chase to get people to default on their loans?
Bobby changed his password for his Chase account for an auto loan and was subsequently unable to log in. Each time he try’s to log in it asks him for his credit card number. The problem is, he doesn’t have a credit card with Chase so is unable to provide a number. He has been trying to solve the problem for two months. He finally was able to make a payment:
I was able to call them and make a payment over the phone. The special fee charged to me associated with this highly unorthodox method of payment was only $14.00(US)
Yea, they charged him to make a payment by phone when he was unable to log into his account and they couldn’t solve the problem.
Bad bad Chase, Fees & charges, Ineptitude | admin May 19, 2010
