A two-year Chase loan modification odyssey
Jonathan started trying to get a loan modification (then called a loan workout) back in April of 2008. Even before the official government programs started in 2009, Chase couldn’t get on the ball fast enough and had him resubmit his paperwork because it was out-of-date before they were done reviewing it.
What followed was a two-year odyssey of repeated refiling of paperwork, leaving messages and not being able to get a hold of Chase employees, being told to wait, racking up extra fees, and the constant threat of foreclosure.
I have said this before and I will say it again: Assuming fraud wasn’t involved, there is nothing wrong with Chase wanting to hold people accountable to the commitments they have made. What is so troubling is their lack of clear process, clear messages, and the slightest inkling that they know what they are doing.
Foreclosure, Loan modification | admin May 30, 2010
