Chase actively breeding future non-customers
I own and run several businesses, businesses that have actual customers, and know first hand that good customer service pays many dividends, some of which don’t come for years. Sometimes good customer service means giving the customer what they want even if they are technically wrong.
Well, Chase’s attitude towards customer service couldn’t be farther from this principle and their slash and burn tactics dealing with the sub-prime customers they helped create will come back to bite them, perhaps years down the road. Take for instance this customer.
I had a low rate balance transfer to a credit card. Most unfortunately, that company sold its card division to that den of thieves known as JPMorgan Chase. I was a couple weeks late just once — I was moving, all my records were in boxes, I thought I had paid the bill but didn’t. I paid it as soon as I discovered this, but oh no, they jacked up my rate sky high. The minimum payment went from about $200 to $600, almost all of which was just to service the interest. The customer service munchkins either said they couldn’t do anything about it, or just acted like I was some kind of a nut. I had to get help from my family, and then work like a slave to get out from under the thumb of those greedy loan sharks.
This is very typical Chase. The reality is that even good customers screw up sometimes, but rather than doing the right thing, Chase takes advantage of an opportunity like that to make more from their fee based banking. But what happens when you treat even your good customers in distasteful ways?
And now that I’ve paid them their pound of flesh, they’ve been sending me balance transfer offers. HAHAHAHAHA!
I got a house recently. Guess which company didn’t get my business? So they screwed me out of a few thousand dollars of interest, but lost the opportunity to get several times that much by servicing my mortgate. May they burn in *** for eternity.
Exactly what I was thinking. You treat enough people badly and your growth rate somewhere down the line is bound to suffer.
Bad bad Chase, Fees & charges | admin June 3, 2010
