What it’s like to work for Chase
I’ve often been critical of Chase employees as giving bad advice, not knowing what they are talking about, or otherwise inept behavior. When I came upon this job search forum discussing Chase, I began to understand some of the reasons why Chase employees might be this way.
The overwhelming majority of comments on the JP Morgan Chase forum are negative. Chase is accused by many people of running a sweatshop and for having high turnover.
Those two along could account for the majority of deficiencies in ability in professionalism Chase staff often exhibit. If Chase refuses to hire enough staff, customers won’t get the help they need, staff is overworked and stressed, doesn’t last long, and there are frequently fresh faces who probably aren’t going to stick around long enough to get properly trained.
Customer service | admin June 19, 2010
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By coakl, January 11, 2011 @ 1:38 pm
100% true. Chase simply doesn’t trust its employees, especially the lower level ones. Chase operates much like a government agency, with many “silos” of employees who are intentionally kept in the dark about what the neighboring silo is doing.
The free flow of information and the authority to act on that information, so essential to good customer service, simply doesn’t exist at Chase.
The level of frustration and stress on the ex-WaMu staff is particularly bad. For example, at WaMu, tellers were given relatively wide latitude and authority to provide good customer service (of course, not every teller bothered to take advantage of this).
Chase dramatically restricted what tellers could do, in order to force customers to sit down with bankers. Chase tellers aren’t even entrusted with basic tools like an e-mail account or intranet access from home. Managers communicate with tellers purely by word of mouth or by paper.